Service operations professional with proven expertise in customer relationship management and parts ordering. Committed to enhancing efficiency and customer satisfaction through effective problem-solving and team leadership.
Overview
14
14
years of professional experience
Work History
Self Employed
Baja Racing Supply Shock Service LLC
Yuma
08.2025 - Current
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Service all types of offroad shocks, disassembly, cleaning, replacement of parts and reassembly
Dealer of multiple brands of offroad shock parts
Service Manager
RDO Equipment Co.
Yuma
08.2018 - 08.2025
Oversaw service operations for heavy equipment maintenance and repair, ensuring timely and quality service delivery.
Coordinated service schedules with technicians and clients to optimize workflow and minimize downtime.
Trained staff on safety protocols and proper equipment handling procedures.
Maintained compliance with industry regulations and company standards in service delivery.
Resolved customer complaints in a timely manner.
Led service staff to enhance customer satisfaction and uphold compliance with company policies.
Lincoln Service Advisor
Alexander Ford Lincoln
Yuma
06.2017 - 08.2018
Coordinated service appointments and optimized customer schedules to maximize service availability.
Provided expert service inquiries and tailored vehicle maintenance recommendations to enhance customer satisfaction.
Explained repair processes and service options to customers clearly and effectively.
Collaborated with technicians to facilitate prompt vehicle repairs and maintenance, ensuring customer expectations were met.
Field Service Supervisor
Spectrum
Yuma
08.2012 - 05.2017
Supervised field service technicians to enhance service quality and operational effectiveness.
Coordinated technician schedules and assignments to maximize coverage and efficiency.
Monitored performance metrics to drive targeted process improvement initiatives.
Collaborated with cross-functional teams to resolve customer service issues promptly.
Trained new team members on safety protocols and company procedures.