Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arthur Pugh

Yuma

Summary

Service operations professional with proven expertise in customer relationship management and parts ordering. Committed to enhancing efficiency and customer satisfaction through effective problem-solving and team leadership.

Overview

14
14
years of professional experience

Work History

Self Employed

Baja Racing Supply Shock Service LLC
Yuma
08.2025 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Service all types of offroad shocks, disassembly, cleaning, replacement of parts and reassembly
  • Dealer of multiple brands of offroad shock parts

Service Manager

RDO Equipment Co.
Yuma
08.2018 - 08.2025
  • Oversaw service operations for heavy equipment maintenance and repair, ensuring timely and quality service delivery.
  • Coordinated service schedules with technicians and clients to optimize workflow and minimize downtime.
  • Trained staff on safety protocols and proper equipment handling procedures.
  • Maintained compliance with industry regulations and company standards in service delivery.
  • Resolved customer complaints in a timely manner.
  • Led service staff to enhance customer satisfaction and uphold compliance with company policies.

Lincoln Service Advisor

Alexander Ford Lincoln
Yuma
06.2017 - 08.2018
  • Coordinated service appointments and optimized customer schedules to maximize service availability.
  • Provided expert service inquiries and tailored vehicle maintenance recommendations to enhance customer satisfaction.
  • Explained repair processes and service options to customers clearly and effectively.
  • Collaborated with technicians to facilitate prompt vehicle repairs and maintenance, ensuring customer expectations were met.

Field Service Supervisor

Spectrum
Yuma
08.2012 - 05.2017
  • Supervised field service technicians to enhance service quality and operational effectiveness.
  • Coordinated technician schedules and assignments to maximize coverage and efficiency.
  • Monitored performance metrics to drive targeted process improvement initiatives.
  • Collaborated with cross-functional teams to resolve customer service issues promptly.
  • Trained new team members on safety protocols and company procedures.

Education

High School Diploma -

Patrick Henry High School
San Diego
06-2002

Skills

  • Customer relationship management
  • Service operations
  • Parts ordering
  • Inventory management
  • Schedule optimization
  • Problem solving
  • Team leadership
  • Teamwork and collaboration
  • Attention to detail

Timeline

Self Employed

Baja Racing Supply Shock Service LLC
08.2025 - Current

Service Manager

RDO Equipment Co.
08.2018 - 08.2025

Lincoln Service Advisor

Alexander Ford Lincoln
06.2017 - 08.2018

Field Service Supervisor

Spectrum
08.2012 - 05.2017

High School Diploma -

Patrick Henry High School
Arthur Pugh