Arzu Huseynova
Baku
Summary
A young motivated and energetic professional with a few years of cross-cultural experience in different functions such as teaching, hotel business-reservations, customer service and translation. Demonstrated success in managing complex initiatives and consistently surpassing expectations to achieve exceptional results throughout the career.
Overview
10
10
years of professional experience
1
1
Certification
Work History
English Language Instructor
Sea Dragon Education Center
11.2018 - 01.2023
- Conducted engaging lessons for large classes of over 40 students at public middle and primary schools as assigned by company.
- Developed lesson plans aligned with English student book used by local teachers, integrating both educational content and interactive activities to maintain student engagement.
- Employed diverse teaching techniques to encourage English conversation among students.
- Introduced Western culture and knowledge of European countries to broaden students' cultural understanding.
- Fostered friendly and respectful rapport with students, resulting in enthusiastic participation and anticipation for future lessons.
- Assisted in preparing students for English-language plays, organizing rehearsals, and refining their speech delivery.
English Language Instructor
Meten International Education Center In China
01.2021 - 11.2022
- Provided tailored private and group English lessons to students across various age groups.
- Developed lesson plans aligned with English course books provided by Meten International company, incorporating engaging educational and interactive elements to sustain student focus.
- Delivered comprehensive feedback after each class for student or parental review.
- Equipped Chinese students with speaking skills for the IELTS exam and the Chinese National University Entrance Exam.
- Prepared adult learners for job interviews, guiding them to successful outcomes.
English Language Instructor
Skyeng online English courses
09.2018 - 11.2018
- Conducted personalized online lessons for diverse students spanning various age groups and nationalities.
- Customized lesson plans to address unique learning requirements of each individual student.
- Administered tests and assignments to assess progress and identify areas for improvement collaboratively.
- Participated in professional development trainings led by seasoned experts in online teaching, acquiring valuable insights into key factors for effective virtual instruction.
Royal Service & Reservations Agent
Fairmont Baku at Flame Towers
05.2017 - 01.2018
- Responsively handled reservation inquiries via telephone and email with a courteous and professional demeanor.
- Utilized data analysis to assess availability and determine pricing strategies.
- Accurately inputted reservations into the property management system and ensured completeness of information.
- Explored potential business opportunities through proactive research.
- Demonstrated attentive listening skills to discern guests' preferences and effectively employed sales techniques to upsell room categories and hotel amenities.
- Managed rooming lists for group bookings and facilitated successful training sessions for departmental colleagues.
- Provided ongoing mentorship to colleagues, monitoring their professional growth.
- Assisted the revenue director in generating forecasting reports and maintained room inventory levels.
- Fostered efficient communication with all hotel departments and maintained the function board.
- Cultivated positive guest relations through exemplary service and ensured timely resolution of guest requests.
English Language Instructor
GRBS Education Center
04.2014 - 06.2017
- Conducted small group and individual classroom activities based on different learning needs and different ages
- Taught English to students of different ages and levels, business people, and small children going to kindergarten
- Made lesson plans individually for every student based on their knowledge and level; followed their improvement according to the plan
- Planned and supervised different class projects which helped students to practice the language in different ways, as well as to gain different skills such as public speaking, concentrating, fast thinking, team-working
- Guided students in improving their language skills while building a friendly teacher-student relationship, being totally approachable
- Took part in IELTS trial exam held by the education center as an examiner on speaking
- Evaluated the students' skills fairly, showing them the lacks and giving the right directions to improve
- Created a yearly plan for children classes covering the teaching materials, student books, classroom activities.
Reservations Agent
Fairmont Baku at Flame Towers
01.2015 - 05.2017
- Sold room reservations and made changes to existing reservations in a knowledgeable and timely manner
- Created opportunities to maintain repeat-stay guests and good relations between the hotel and new guests
- Helped Group Sales Coordinator maintain rooming lists
- Provided guests with requested information concerning the facilities, locations and surrounding areas
- Processed all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system
- Assisted Reservations manager and Reservations Supervisor with variety of tasks efficiently.
English Conversation Club Moderator
IB Club - Youth Development Center
07.2014 - 07.2015
- Developed unique conversation topics for each lesson to foster engagement.
Crafted presentations, games, and activities to enhance learning and critical thinking skills while providing entertainment.
Managed an average class size of 25 students.
Balanced individualized attention for each student alongside maintaining group cohesion.
English Language Instructor
A-Level Education Centre
10.2013 - 06.2015
- Instructed English language skills to students through both classroom and individual sessions.
- Curated supplementary English materials for student use.
- Engaged in professional development trainings emphasizing learning objectives.
- Implemented comprehensive lessons incorporating speaking, writing, reading, and listening activities.
- Employed diverse teaching methodologies, including kinesthetic, visual, and auditory techniques, to ensure interactive and engaging lessons.
Translator (Intern)
Milli Majlis - National Parliament of Azerbaijan
01.2014 - 07.2014
- Translated governmental documents from English to Azerbaijani.
- Assisted in sourcing and categorizing daily news articles and content.
Translator (Intern)
International Information Centre
05.2013 - 05.2013
- Translated current news updates and scientific articles from English to Azerbaijani.
- Provided assistance with daily office tasks and facilitated procurement of necessary online resources.
Education
Translation (English- Azerbaijani/Russian) -
Baku Slavic University
Azerbaijan05.2015
Teaching Adult Learners (distant course) -
Central Institute of Technology in Australia
Australia01.2013
Secondary School -
School Number 214
Azerbaijan05.2011
Skills
- Time Management
- Analytical Thinking
- Team Management
- Adaptability
- Group Trainings
- Microsoft Office: Word, Excel, Power Point
- Multimedia integration
- Creative Thinking
- Teamwork and Collaboration
- Multitasking and Organization
- Cross-cultural communication
- Sales expertise
Certifications And Awards
- Participated in a conference in December 2013 on "Translation problems" and won the first place for presentation about one of the translation problems and its solution
- Participated in an English Language competition in February- April 2014 and won the third place
- Scored 7.5 at IELTS exam in 2014, improved the language skills more since then
- Successfully completed Excel courses held for Fairmont Baku employees
- Was selected the employee of the month at Fairmont Baku in October 2016
- Successfully completed the training on the basics of Digital Marketing held for Fairmont Baku employees
- Successfully completed Sales training held by world famous trainer Benoit Kuborn
- Successfully completed "Train The Trainer" training held for selected Fairmont Baku employees
- Was the employee of 2017 who received most appreciation bravograms
Personal Information
Date of Birth: 03/05/94
Hobbies and Interests
- Web development
- Learning languages
- Writing
- Photography
- Reading
- Meeting new people
Certification
- Presented winning solution for a translation problem at a December 2013 conference on "Translation Problems".
- Secured third place in an English Language competition held from February to April 2014.
- Achieved a score of 7.5 on the IELTS exam in 2014, consistently enhancing language proficiency since then.
- Completed Excel courses for Fairmont Baku employees with success.
- Earned recognition as the Employee of the Month at Fairmont Baku in October 2016.
- Completed training in Digital Marketing fundamentals for Fairmont Baku employees.
- Successfully finished Sales training conducted by renowned trainer Benoit Kuborn.
- Completed the "Train The Trainer" program for selected Fairmont Baku employees.
- Recognized as the employee with the highest number of bravograms in 2017.
Languages
Azerbaijani
Native language
English
Proficient
C2
Turkish
Advanced
C1
Russian
Intermediate
B1
Timeline
English Language Instructor
Meten International Education Center In China
01.2021 - 11.2022
English Language Instructor
Sea Dragon Education Center
11.2018 - 01.2023
English Language Instructor
Skyeng online English courses
09.2018 - 11.2018
Royal Service & Reservations Agent
Fairmont Baku at Flame Towers
05.2017 - 01.2018
Reservations Agent
Fairmont Baku at Flame Towers
01.2015 - 05.2017
English Conversation Club Moderator
IB Club - Youth Development Center
07.2014 - 07.2015
English Language Instructor
GRBS Education Center
04.2014 - 06.2017
Translator (Intern)
Milli Majlis - National Parliament of Azerbaijan
01.2014 - 07.2014
English Language Instructor
A-Level Education Centre
10.2013 - 06.2015
Translator (Intern)
International Information Centre
05.2013 - 05.2013
Translation (English- Azerbaijani/Russian) -
Baku Slavic University
Teaching Adult Learners (distant course) -
Central Institute of Technology in Australia
Secondary School -
School Number 214
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