Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Arzu Asgarova

Arzu Asgarova

Baku

Summary

Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals.

Skilled in building customer relationships and understanding customer needs.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Representative, Tour Manager

New Era Travel Agency
02.2019 - 05.2019
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Preparation of tour packages.
  • Worked closely with management staff to create new and lucrative tours.
  • Guided groups of up to 15-20 people on scheduled tours.
  • Anticipated problems with meeting tour deadlines and developed alternative plans.
  • Negotiated prices, terms of sales and service agreements.
  • Built relationships with customers and community to promote long term business growth.
  • Participated in trade shows and conferences to network and generate leads.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.

Sales Representative, Reservation

Assistance Tour
06.2019 - 09.2019
  • Developed, maintained and utilized diverse client base.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Expanded customer base through cold calling, networking, and relationship building.

Visa Specialist

Vizam.az
09.2019 - 01.2020
  • Communicated with people from various cultures and backgrounds on application process.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Managed high-volume caseloads, maintaining accuracy and efficiency in processing visa applications.
  • Established positive relationships with local embassies and consulates, fostering a cooperative environment for efficient processing of visa applications.
  • Actively participated in industry conferences and workshops, expanding professional network and staying informed about best practices in the field of visa services.
  • Improved customer satisfaction with timely communication and thorough follow-ups on visa application statuses.
  • Collaborated with immigration officers and consular staff to expedite the resolution of complex cases.

General, Business English, Ielts, Toefl Instructor

British Educational Centre
01.2022 - 05.2023
  • Evaluated student progress regularly through assessments, providing timely feedback for continuous improvement.
  • Developed personalized learning plans to address the specific needs of each student, resulting in improved test scores.
  • Improved student comprehension by employing diverse teaching methods and incorporating real-life examples.
  • Enhanced students'' reading and writing skills through targeted lessons and individualized feedback.
  • Increased student engagement with interactive activities and group projects that fostered collaboration and critical thinking skills.
  • Promoted a positive learning environment by building strong relationships with students, parents, and colleagues.
  • Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
  • Provided individual mentoring and special tutoring to struggling students.
  • Encouraged students to deepen knowledge with additional learning opportunities.
  • Assigned lessons and corrected homework.
  • Facilitated class discussion to help students work through questions and expand understanding.
  • Used positive reinforcement and provided clear feedback to help students succeed.

Education

Bachelor of Science - Consecutive And Synchronous Interpretation

Azerbaijan Tourism And Management University
Baku, Azerbaijan
05-2019

Master of Science - Human Resources Management

Bahcesehir University
Turkey, Istanbul
07-2023

Graphic Design& Visual Communication

Code Academy
Baku, Azerbaijan

Skills

  • Customer relations
  • Collaborative teamwork
  • Customer relationship building
  • Negotiation tactics
  • Sales consultation
  • Network development
  • Relationship building
  • Product and service knowledge
  • Time management
  • B2B and B2C sales
  • Empathy and patience
  • Multitasking
  • Computer proficiency
  • Documentation skills
  • Conflict resolution
  • Task prioritization
  • Online teaching proficiency
  • Student motivation techniques
  • Effective lesson planning
  • Teaching strategies

Certification

Certification Of Human Resources Management: HR And Accounting Center

Certification Of Theoretical & Practical Training Of The Labor Code: HR And Accounting Center

Certification Of Volunteering And Appreciation: Formula 1 Grand Prix Of Europe

Certification Of Volunteering And Appreciation: Islamic Solidarity Games

Languages

Azerbaijani
Native language
English
Proficient
C2
Russian
Intermediate
B1
Turkish
Proficient
C2
German
Elementary
A2

Timeline

General, Business English, Ielts, Toefl Instructor

British Educational Centre
01.2022 - 05.2023

Visa Specialist

Vizam.az
09.2019 - 01.2020

Sales Representative, Reservation

Assistance Tour
06.2019 - 09.2019

Sales Representative, Tour Manager

New Era Travel Agency
02.2019 - 05.2019

Bachelor of Science - Consecutive And Synchronous Interpretation

Azerbaijan Tourism And Management University

Master of Science - Human Resources Management

Bahcesehir University

Graphic Design& Visual Communication

Code Academy

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Arzu Asgarova