Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Personal Information
Timeline
Generic
ARZU RZAYEVA

ARZU RZAYEVA

Muscat

Summary

Dynamic hospitality professional with over 13 years of experience across the GCC, specializing in pre-opening hotels and various operational segments. Recognized for excellent communication skills, meticulous attention to detail, and a passion for cultivating impactful customer relationships. Multilingual proficiency enhances engagement with both B2B and B2C clients, fostering stronger connections through cultural understanding. Extensive expertise in Room Reservations, Events Management, and Sales & Marketing within Corporate, International MICE, and Leisure sectors provides the versatility and insights needed to consistently deliver exceptional results.

Overview

14
14
years of professional experience

Work History

Associate Director of Sales and Marketing

Alila Hotels
11.2024 - 09.2025

Cluster Properties - Working Remotely from the Muscat Office: Alila Jabal Akhdar & Alila Hinu Bay, Salalah


- Led and managed sales team and strategies for luxury hotel properties, driving revenue growth and expanding market share

- Developed and maintained key client relationships, oversaw sales team performance, and collaborated with marketing to execute targeted campaigns

- Ensured consistent achievement of sales targets through strategic planning, negotiation, and effective account management


Multi-Property Senior Sales Manager

Hilton
03.2023 - 11.2024
  • Managing three Properties total of 1600 units
  • Leading the Corporate Segment in Habtoor Palace Dubai, LXR Collection by Hilton
  • Revising company policies and SOPs to align with brand standards
  • Lead efforts in International MICE and Luxury Consortia, overseeing all aspects of these segments' sales and relationships
  • Successfully increased Local/GCC Corporate production by acquiring new accounts and implementing effective strategies
  • Increasing the RFP accounts production by 20% compared to previous years
  • Secured leading partnership deals with luxury brands, including fine jewellery and luxury car brands, in the luxury segment
  • Developed a structured approach to transition from Ad hoc business to volume accounts for International Groups and Corporate clients
  • Maintained and exceeded Groups PACE for Habtoor Palace Dubai, consistently surpassing the previous year's performance.

Cluster Corporate and MICE Sales Manager

Accor
11.2021 - 12.2022
  • Pre-Opening Two Luxury Properties Ahead of the World Cup: Rafes Doha, Fairmont Doha

Multi Property Sales Manager (Leisure and MICE)

Shangri-La Group
08.2018 - 11.2021
  • Managing Three Properties total of 640 units
  • I significantly enhanced the production within the emerging markets by 50% in the WSL segment within my first year at the company.
  • Introducing new accounts to the property, I generated total revenue of OMR 300,000 solely from group bookings within one year (During the Pandemic)

Lifestyle Events Specialist

Emaar Hospitality Group
06.2016 - 08.2018
  • Company Overview: Address Hotels and Resorts
  • Company Overview: pre-opening
  • Address Hotels and Resorts

CRO - Correspondence team

Address Hotels and Resorts
12.2014 - 06.2016

Sales Agent

Crown Plaza
08.2013 - 11.2014

Reservations Sales Agent

Jumeirah Bilgah Beach Hotel
03.2012 - 07.2013

Education

Public Relations -

Ataturk University

English Teacher -

Azerbaijan Pedagogical College

Skills

  • Delegation & Planning
  • Negotiation mastery
  • Brand awareness building
  • Promotional campaigns execution
  • Revenue growth management
  • Strategic selling techniques
  • Sales strategy execution & Deal closing
  • Key account growth & Collaborative mindset
  • Pipeline management & Target setting
  • Industry networking
  • Sales coaching & Goal orientation
  • Trade show representation
  • Revenue forecasting
  • Excellent communication
  • Team leadership, training & motivation

Affiliations

  • Yoga
  • Swimming
  • Painting
  • Cultural Activities
  • Reading

Languages

English
Proficient (C2)
Russian
Proficient (C2)
Turkish
Proficient (C2)

Personal Information

Timeline

Associate Director of Sales and Marketing

Alila Hotels
11.2024 - 09.2025

Multi-Property Senior Sales Manager

Hilton
03.2023 - 11.2024

Cluster Corporate and MICE Sales Manager

Accor
11.2021 - 12.2022

Multi Property Sales Manager (Leisure and MICE)

Shangri-La Group
08.2018 - 11.2021

Lifestyle Events Specialist

Emaar Hospitality Group
06.2016 - 08.2018

CRO - Correspondence team

Address Hotels and Resorts
12.2014 - 06.2016

Sales Agent

Crown Plaza
08.2013 - 11.2014

Reservations Sales Agent

Jumeirah Bilgah Beach Hotel
03.2012 - 07.2013

English Teacher -

Azerbaijan Pedagogical College

Public Relations -

Ataturk University
ARZU RZAYEVA