Arzu Saidova
Baku
Summary
Well-versed in hospitality standards, with a natural ability to create relationships with customers. Detail-oriented team player with excellent organization skills. Capability to manage numerous projects simultaneously with high accuracy.
Overview
7
7
years of professional experience
Work History
Acting Assistance Catering Manager
Four Seasons Hotel
09.2023 - Current
- Successfully managed a diverse range of events including government events, corporate functions, and special occasions, consistently exceeding client expectations.
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
- Handled catering scheduling, ordered food, and planned events.
- Worked with chefs to plan menus according to client needs and budgets.
Sales and Catering Coordinator
Four Seasons Hotel
01.2023 - 09.2023
- Conducted regular sales calls and business development initiatives to broaden the client portfolio of the hotel
- Prepared reporting materials for Sales& Marketing meetings
- Enhanced event success by coordinating with clients and understanding their catering needs.
- Collaborated with sales teams to secure new contracts and expand the company's clientele base.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Expedited the setup and breakdown of events, minimizing disruptions to client's schedules.
- Recognized as Employee of the Month
Revenue Analyst
Fairmont Hotels & Resorts
05.2022 - 12.2022
- Reporting to the relevant department heads and management
- Updating rates and restrictions in all channels
- Checking the rate parities on a daily basis
- Creating and analyzing historical data, market conditions, and demand data to generate booking and revenue forecasts
- Assist with creating reports to understand inventory pattern and market demand as it relates to occupancy and ADR potential
- Continuously monitoring changes in inventory across all distribution channels, analyze key reports, and track competitive landscape.
- Reviewing and discussing current promotion performance (all segments and channels) vs expectation
Reservation and Guest Relations Agent
Fairmont Hotels and Resorts
07.2018 - 05.2022
- Provided follow through on all calls with confirmations and dissemination of requested information
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Excellent results in Quality Tracking calls
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Collected and processed guest data in line with data protection regulations.
Guest Relations Agent
Altstadt Hotel
10.2017 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Calculated bills for services rendered, collected, and processed customer payments
- Maintain logbooks, including sign-in /out logs, front desk expenditures and calls received
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
Bachelor of Business Administration - Tourism and Hotel Management
Western University
06.2016
Skills
- Opera PMS and CRS
- Amadeus
- Forecasting trends
- Report Preparation and Presentation
- Price Structuring
- Analytical Thinking
- Client Advisory
- Event planning proficiency
- Revenue Growth
- Event Coordination
- Problem-Solving
Languages
Azerbaijani, Russina, Turkish, English
Native language
Timeline
Acting Assistance Catering Manager
Four Seasons Hotel
09.2023 - Current
Sales and Catering Coordinator
Four Seasons Hotel
01.2023 - 09.2023
Revenue Analyst
Fairmont Hotels & Resorts
05.2022 - 12.2022
Reservation and Guest Relations Agent
Fairmont Hotels and Resorts
07.2018 - 05.2022
Guest Relations Agent
Altstadt Hotel
10.2017 - 06.2018
Bachelor of Business Administration - Tourism and Hotel Management
Western University
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