Aseel Yousef
Abu Dhabi
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Al Ghaith Group. Excelled in money handling and fostering team motivation, significantly improving service quality. Skilled in customer relations and adept at implementing effective sales strategies, contributing to substantial business growth. Demonstrates exceptional product and service knowledge, ensuring operational excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Al Ghaith Group
12.2022 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Restaurant Supervisor
Al Ghaith Group
01.2021 - 11.2022
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
English Translator
MBC2
01.2019 - 01.2022
- Facilitated smooth communication between clients and internal teams through effective verbal and written translations.
- Translated legal and research materials from [Language] to English.
- Edited and proofread text to accurately reflect English language.
- Collaborated with a team of translators to complete large-scale projects on schedule.
English Teacher
Government Secondary School
09.2018 - 05.2020
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Education
Bachelor of Science - English Arabic Translation
Damascus University
Syria10.2018
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Sales Strategies
- English Arabic translation
- Student Support
- Student Motivation
- Lesson Planning
- Cross-cultural communication
Certification
ICDL international computer driving license 2022
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Beginner (A1)
Timeline
Assistant Manager
Al Ghaith Group
12.2022 - 04.2024
Restaurant Supervisor
Al Ghaith Group
01.2021 - 11.2022
English Translator
MBC2
01.2019 - 01.2022
English Teacher
Government Secondary School
09.2018 - 05.2020
Bachelor of Science - English Arabic Translation
Damascus University
ICDL international computer driving license 2022
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