Asena Akbash

• Performed duties in accordance with applicable standards, policies and regulatory guidelines

• Served customers and followed outlined steps of service. Used critical thinking to break down problems, evaluate solutions and make decisions.

• Worked flexible hours; night, weekend, and holiday shifts.

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Oversaw reception support, answered phones and greeted visitors.
• Backed up reception with front-line support for guests.

• Lead and manage a team of sales associates within the glasses/sunglasses store.
• Maintain inventory levels and ensure product availability to meet customer demands.
• Handle customer inquiries, complaints, and escalations in a professional manner.