Ashanty Jacome

Dependable front desk specialist with a strong background in a busy medical settings. Skilled at managing appointments, patient communications, and front office procedures with care and efficiency. Bring forth a calm, organized approach, and a genuine interest in providing great service. Eager to care and grow with a collaborative team.

• Greet and assist patients with professionalism and empathy
• Schedule appointments, procedures, and follow-ups accurately
• Answer multiple calls, manage wait times, and triage concerns
• Handle billing, payments, outstanding balances and insurance verification
• Maintain organized and up to date patient records
• Collaborate with clinical staff to support smooth daily operations
• Adaptable, quick to learn, and comfortable in high pressure environments

Excel in customer service by greeting, engaging, and building relationships with reoccurring customers. Handle transactions accurately and closing shop ensuring of a smooth close. Provide excellent problem solving regarding questions and concerns. Demonstrate a strong work ethic resulting in consistent high quality products and service. Adapt to different customer needs and preferences to ensure customer satisfaction.

• Offered strong customer service skills, keeping customers satisfied and increasing sales
• Maintained a clean and safe work environment

Attend customers in a timely manner as well as analyze customer feedback to improve shopping experience. Recognized for excellent customer service and reliability from staff and satisfied customers. Process transactions and exchanges in store. Collaborate with employees to create a welcoming and organized environment.

• Established personal connections with customers ensuring a comfortable shopping experience
• Perform full audits of inventory and sales reports
• Accurately tracked customer orders and resolved any issues during order fulfillment
• Exceed sales targets resulting in an increase in overall end of day sales