Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlee Sanches

Sierra Vista

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Ruby Tuesday. Proven ability to enhance guest engagement and manage high-volume dining environments. Expertise in cash handling and beverage preparation, consistently delivering memorable dining experiences while maintaining cleanliness and safety standards.

Overview

8
8
years of professional experience

Work History

Server

Texas Roadhouse
12.2022 - Current
  • Assisted with order taking and delivery to ensure efficient service flow.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to coordinate timely meal preparation and presentation.
  • Learned menu items and daily specials to provide accurate information to guests.
  • Processed payments and handled cash register operations for customer transactions.
  • Adapted quickly to varying customer needs during peak service hours.
  • Supported team members in delivering high-quality service through effective communication.
  • Engaged with customers to foster a welcoming atmosphere in the dining environment.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Bartender

Texas Roadhouse
12.2022 - Current
  • Prepared and served a variety of cocktails and beverages to enhance customer experience.
  • Maintained cleanliness and organization of bar area, ensuring compliance with safety standards.
  • Assisted in inventory management, tracking supplies to prevent shortages during peak hours.
  • Engaged with customers to build rapport and provide personalized service recommendations.
  • Monitored customer feedback and adjusted drink offerings based on preferences and trends.
  • Implemented promotional strategies for seasonal drinks, increasing customer engagement and sales opportunities.
  • Served high customer volumes during special events, nights, and weekends.

General Manager

Ruby Tuesday
04.2021 - 06.2022
  • Directed daily operations to ensure efficient service delivery and customer satisfaction.
  • Implemented training programs for staff, enhancing team performance and operational efficiency.
  • Managed inventory controls, optimizing stock levels and reducing waste.
  • Developed marketing strategies to increase customer engagement and drive sales growth.
  • Analyzed sales reports to identify trends, informing strategic decision-making processes.
  • Fostered a positive work environment, promoting teamwork and employee retention initiatives.
  • Ensured compliance with health and safety regulations, maintaining high standards in restaurant operations.
  • Collaborated with vendors to negotiate contracts, securing favorable terms for supplies and services.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.

Server

Ruby Tuesday
08.2017 - 06.2022
  • Assisted with order taking and delivery to ensure efficient service flow.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to coordinate timely meal preparation and presentation.
  • Learned menu items and daily specials to provide accurate information to guests.
  • Processed payments and handled cash register operations for customer transactions.
  • Adapted quickly to varying customer needs during peak service hours.
  • Supported team members in delivering high-quality service through effective communication.
  • Engaged with customers to foster a welcoming atmosphere in the dining environment.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

New Caney High
New Caney, TX

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Food running
  • High volume dining
  • Team collaboration
  • Food safety practices
  • Table bussing
  • Point of sale operation
  • Beverage preparation
  • Item promotion

Timeline

Server

Texas Roadhouse
12.2022 - Current

Bartender

Texas Roadhouse
12.2022 - Current

General Manager

Ruby Tuesday
04.2021 - 06.2022

Server

Ruby Tuesday
08.2017 - 06.2022

New Caney High

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Ashlee Sanches