Ashleigh Herndon
Operations & Production Management
Tolleson
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
2008
2008
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Operations Manager
MedAire
04.2022 - 02.2024
- Provided omni-channel warehousing solutions to multiple customers, ensuring efficient and customized order fulfillment strategies
- Tracked daily forecasts for account budgeting and Product Lifecycle Management (PLM) structured with engineering, optimizing resource allocation
- Collaborated with Logistic Managers and Building Managers to successfully onboard new accounts, ensuring seamless integration into existing operations
- Maintained operations and established Service Level Agreement (SLA) agreements to consistently meet and exceed customer satisfaction metrics
- Conducted Marketing and Operation seminars to scale the workforce and drive business development initiatives, resulting in a 20% increase in operational efficiency
- Implemented new technical solutions, including Paycom, EVT, and Whiplash 2.0, to address and resolve inventory discrepancies, leading to a 15% reduction in errors
- Developed and executed strategic operational plans to optimize efficiency and achieve customer fulfillment goals
- Oversaw daily warehouse operations, including receiving, inventory management, order fulfillment, and shipping processes
Operations Supervisor
Geodis Logistics
05.2020 - 04.2022
- Documented physical processes, such as workflows, cycle times, and position responsibilities, ensuring clarity and transparency in operational procedures
- Tracked daily productivity using Red Prairie, Manhattan Warehouse Management system (WMS), FlowMS, and Kronos, optimizing workforce efficiency and resource allocation
- Collaborated with other supervisors to arrange operations and reviewed financial statements and sales activity reports to make informed decisions
- Maintained operations by establishing work schedules, assignments, and production sequences to meet and exceed production goals
- Implemented measures to motivate employees and improve production methods, resulting in a 10% increase in overall efficiency
- Provided documentation and information to account for delays, difficulties, or future obstacles in completing projects, enabling proactive problem-solving and risk mitigation
Supply Chain Manager
Global Med
11.2018 - 04.2020
- Directed activities of the supply chain department, overseeing production, pricing, sales, and distribution of products, ensuring alignment with organizational goals
- Monitored suppliers to ensure efficient and effective provision of goods or services within budgetary limits, negotiating contracts and optimizing vendor relationships
- Tracked daily productivity using SAP and Microsoft Business One and Netsuite optimizing workforce efficiency and resource allocation
- Correlated financial or budget activities to fund operations, maximize investments, and increase overall operational efficiency
- Managed the movement of goods or stock into and out of production facilities, ensuring efficiency, effectiveness, and sustainability of operations
- Directed non-merchandising departments, such as advertising or purchasing, to streamline cross-functional collaboration and achieve holistic business objectives
- Led a team of professionals, providing leadership, training, and fostering a collaborative work environment
- Developed and implemented strategic plans to optimize the supply chain
Supervisor Shipping & Receiving
Chromalloy G&T
01.2017 - 06.2018
- Monitored forecasts and quotas on a daily, weekly, and monthly basis to identify changes and determine their impact on production activities, ensuring proactive adjustments to meet demand
- Defined (DMAICs) performance metrics for measurement, comparison, or evaluation of Key Performance Indicators (KPIs), such as product cost or quality, contributing to continuous improvement initiatives
- Developed procedures for the coordination of supply chain management with other functional areas, including sales, finance, production, and quality assurance, ensuring seamless cross-functional collaboration
- Negotiated prices and terms with suppliers, vendors, or freight forwarders to best serve the company and clients, optimizing cost-effectiveness and maintaining positive vendor relationships
- Managed activities related to strategic or tactical purchasing, material requirements planning, inventory control, warehousing, and receiving, optimizing overall supply chain efficiency
Transportation Supervisor
Lynch Bros Mfg. Co
01.2016 - 01.2017
- Improved transportation processes, including optimizing routes to combine shipments, resulting in a reduction in transportation costs
- Implemented procedures to support the Quality Management System (QMS) and ISO standards, ensuring adherence to quality and regulatory requirements
- Supported various departments, including Safety, Production, Sales, and Quality Assurance, fostering cross-functional collaboration for overall operational excellence
- Oversaw source reduction in products, ensuring responsible disposal practices and contributing to sustainability initiatives
- Matured material cost forecasts and standard cost lists, serving as compliance reference tools for international suppliers to meet customs regulations
Supply Sergeant (E-5)
US Army
06.2006 - 09.2012
- Performed first article inspection, ensuring compliance with purchase orders or provided blueprints, maintaining a high standard of quality control
- Determined inventory quantities to meet operational needs, supporting the Kanban system and optimizing supply chain efficiency
- Tracked the status of requisitions, contracts, and orders, providing timely updates to unit leaders and ensuring seamless logistics support
- Trained and supervised subordinates and other staff in supply and logistics operations, fostering a high level of readiness and competence
- Monitored contractor performance, conducting assessments and recommending contract modifications when necessary to improve efficiency and effectiveness
Education
A.B.A -
Quartermaster Technical School
Fort Lee, VAHigh School Diploma - undefined
East Kentwood High School
Grand Rapid, MISkills
- Supply Chain Management
- Logistics and Operations
- Team Leadership and Supervision
- Operations management
- Problem-solving
- Customer service
- Performance monitoring
- KPI tracking
- Inventory management
Accomplishments
- Saved the company approximately $2 million by aligning our QMS and Compliance discovering a costly error .
- Increased company savings by 15% through corporate consensus-building and cross-functional geographical team coordination and development.
- Earned the “International Global Employee of the Quarter” Award in 2021 for providing airline pilots and crew members with advanced medicine after occurring a number of close calls.
- Reduced operational expenses by 27% by streamlining branch operations into critical need and strategic planning
- Reduced lost workdays and recordable incidents to 1 by implementing a safety awareness program.
Certification
Certified Six Sigma, Dunn Associates - June 2020
Timeline
Operations Manager
MedAire
04.2022 - 02.2024
Operations Supervisor
Geodis Logistics
05.2020 - 04.2022
Supply Chain Manager
Global Med
11.2018 - 04.2020
Supervisor Shipping & Receiving
Chromalloy G&T
01.2017 - 06.2018
Transportation Supervisor
Lynch Bros Mfg. Co
01.2016 - 01.2017
Supply Sergeant (E-5)
US Army
06.2006 - 09.2012
High School Diploma - undefined
East Kentwood High School
A.B.A -
Quartermaster Technical School
Similar Profiles
Nicholas ButlerNicholas Butler
Training Coordinator at MedAireTraining Coordinator at MedAire
Zibuyile SibisiZibuyile Sibisi
Communication Specialist Executive at International SOS - MedAireCommunication Specialist Executive at International SOS - MedAire
Casserie GaffudCasserie Gaffud
Account Manager - Business & Charter Aviation at MedAire, An International SOS CompanyAccount Manager - Business & Charter Aviation at MedAire, An International SOS Company
Joe LambertJoe Lambert
Registered Respiratory Therapist at Select Specialty HospitalRegistered Respiratory Therapist at Select Specialty Hospital
Matthew SmithMatthew Smith
Ship Dock Associate at AmazonShip Dock Associate at Amazon