Ashleigh Leyva
Scottsdale
Summary
Hello! My name is Ashleigh Rose, i'm 24 years old and have worked in the service/entertainment industry for quite some time now. I got my first job at 15 and have been working since! From working drive thru's, serving tables, seating guests, working and setting up company events, I've done it all. I enjoy working with people the most, connecting with people is what makes working in the service industry rewarding in my opinion. I've met so many amazing individuals along the way, establishing meaningful relationships and making connections that I'm the most grateful for. I'm always looking to meet new people and expand, after all sometimes its all about the people you know. When working I'm always doing my best and staying attentive to other peoples needs. If the environment you're in is in a good work flow you have a better chance of being successful and being kind to everyone despite the situation really goes a long way and helps play into making that achievable. I'm excited for something different and am looking forward to exploring new opportunities and meeting new people! :)
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bay Host
Topgolf
Scottsdale, AZ
05.2023 - Current
- Communicated professionally with customers, colleagues, and supervisors.
- Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions.
- Trained new servers in company policies, guest service standards, and best practices.
- Offered assistance to bartenders during busy periods by taking drink orders from bar patrons.
- Processed cash, credit card, and gift card transactions securely using POS software.
- Increased bill totals by suggesting drinks, desserts and other add-on purchases.
- Satisfied customers with fast, friendly food service.
- Practiced safe alcohol service procedures, checking identification and monitoring guests for overconsumption.
- Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods.
- Provided exceptional customer service by addressing and resolving guest concerns or complaints.
Event Ambassador
Topgolf
Scottsdale, AZ
05.2023 - Current
- Facilitated communication between different departments involved in event planning e.g., marketing, operations.
- Oversaw event set-up and tear-down, ensuring all elements were executed according to plan.
- Served as primary point of contact for clients, addressing concerns or inquiries in timely manner.
- Improved customer satisfaction by providing information about facilities and entertainment operations.
- Controlled disruptions from unruly patrons, collaborating with security to coordinate removals.
- Processed payments and maintained detailed attendance and sales records.
- Set up buffet that corresponds with event based off layout given by sales.
- Break down buffet and set up for potential buyouts for the next day.
SERVER
Haymaker
Peoria, AZ
07.2021 - 05.2023
- Greeted and accommodated guests, building positive experience from first interaction.
- Prepared and served food and beverages to customers.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Provided efficient and courteous service to customers at all times.
- Responded quickly to meet customer needs and resolve problems.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Used focus and memorization skills to keep track of tables and remember orders.
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
- Memorized menu to help diners make informed meal choices.
- Monitored food and beverage levels to satisfy customer needs.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Resolved customer complaints and inquiries in a timely manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Trained new servers in company policies, guest service standards, and best practices.
- Entered orders into computer system to coordinate with kitchen staff.
- Listened to guest needs and responded promptly for personalized service.
- Offered assistance to bartenders during busy periods by taking drink orders from bar patrons.
- Supported bussers with table-cleaning during high-volume shifts.
- Coordinated with host/hostess staff when seating large groups or organizing reservations effectively.
FAST FOOD WORKER
Taco Bell
Phoenix, AZ
08.2018 - 02.2019
- Developed a thorough knowledge of menu items and their preparation methods.
- Greeted customers, provided excellent customer service, and addressed customer inquiries.
- Kept work areas stocked with supplies and ingredients.
- Organized utensils, napkins and condiment supplies to create clean display.
- Balanced the cash register at the end of each shift.
- Followed safety procedures to prevent foodborne illness and allergens.
- Cleaned counters, cashier area and utensil display to comply with sanitary regulations.
- Communicated with co-workers to improve operations and reduce wait times.
- Interacted patiently with customers to foster ideal customer service experience.
- Served customers in eating places that specialized in fast service and inexpensive carry-out food.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary.
- Prepared and deliver meals to individuals with special dietary needs.
- Organized eating, service, and kitchen areas.
- Contributed to positive restaurant reputation by greeting and serving customers with professionalism.
- Took customer food and beverage orders at drive-thru and counter.
HOSTESS
Haymaker
Peoria, AZ
06.2017 - 02.2018
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Monitored restaurant activity to determine seating and dining flow.
- Engaged with guests to maximize satisfaction with food and service.
- Helped bus tables and ran food to patrons during high-volume periods.
- Maintained clean and neat workplace and dining room area.
- Conversed with members and guests in outgoing and friendly manner.
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.
- Stocked service areas with supplies to deliver faster service to guests.
- Answered phone calls to take reservations and address guest questions and concerns.
- Closed out podium at end of shift and maintained order and organization.
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.
- Delivered and refilled beverages and addressed requests for extra condiments and place settings.
- Distributed, collected, and organized printed menus.
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
- Processed phone and online orders, keeping food hot and fresh until picked up.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
Education
HIGH SCHOOL DIPLOMA -
Sandra Day O'Connor
Phoenix, AZ05.2020
Skills
- Resourcefulness and initiative
- Hard working
- Extremely friendly
- Maintaining calm under pressure
- People person
- Exceptional communication
- Public speaking
- Problem-solving
- Effective networking
- Suggestive selling
- Flexible and adaptable
- Attentiveness
- Social media proficiency
- Customer service
- Guest relations
- Punctuality
- Cleanliness
- Maintaining composure
- Tactfulness
- Upselling strategies
Accomplishments
Employee of the month June 2024 :)
Certification
- ServSafe Alcohol
- Food Handlers Card
Timeline
Bay Host
Topgolf
05.2023 - Current
Event Ambassador
Topgolf
05.2023 - Current
SERVER
Haymaker
07.2021 - 05.2023
FAST FOOD WORKER
Taco Bell
08.2018 - 02.2019
HOSTESS
Haymaker
06.2017 - 02.2018
HIGH SCHOOL DIPLOMA -
Sandra Day O'Connor