Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ashleigh Mingo

Phoenix

Summary

Accomplished Lab Manager at Affordable Rapid Testing, adept in legal analysis and fostering client communication, significantly enhanced lab efficiency through automation and strategic upgrades. Demonstrated leadership in streamlining operations and mentoring teams, achieving notable improvements in quality control and customer satisfaction. Skilled in Microsoft Office and administrative support, my approach blends analytical prowess with effective interpersonal skills.

Overview

25
25
years of professional experience

Work History

Lab Manager

Affordable Rapid Testing
03.2023 - 10.2024
  • Improved lab efficiency by implementing automated processes and equipment upgrades.
  • Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
  • Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
  • Interviewed, hired and trained lab technicians to perform experiments and analyze results.
  • Ensured high levels of customer satisfaction by addressing concerns promptly, maintaining open communication channels with clients throughout project lifecycles.
  • Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
  • Negotiated vendor contracts for cost-effective procurement of lab equipment and supplies without sacrificing quality.
  • Maintained compliance with regulatory bodies by updating documentation and staying current on industry regulations.
  • Kept laboratory in compliance with applicable guidelines and laws.
  • Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
  • Managed operational documents and produced reports detailing activities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Owner/Insurance Agent & Financial Advisor

Absolute Insurance & Financial Solutions Inc.
08.2011 - 12.2018
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.

Commercial Insurance Agent

Neil Mingo Insurance Services Inc.
11.1999 - 08.2011
  • Offered detailed information about products and binding coverage.
  • Reviewed, shopped and processed renewals.
  • Increased client satisfaction by providing personalized commercial insurance solutions tailored to their specific needs.
  • Leveraged advanced analytical skills to evaluate and compare policy options, ensuring clients received the best possible value for their insurance investments.
  • Demonstrated exceptional problem-solving skills while handling challenging negotiation situations with carriers or clients.
  • Conducted thorough risk assessments to identify potential exposures and recommend appropriate insurance coverage options.
  • Strengthened client relationships with timely follow-up and excellent customer service, leading to increased retention rates.
  • Streamlined internal processes by implementing new software tools and systems, improving efficiency within the agency.
  • Maintained a high level of professionalism and ethics, adhering to all applicable regulations and industry standards.
  • Developed new business opportunities for the agency through targeted prospecting and networking activities.
  • Presented complex insurance concepts in a clear, accessible manner to help clients make informed decisions about their coverage needs.
  • Collaborated with underwriters to negotiate favorable policy terms and pricing for clients, ensuring comprehensive coverage at competitive rates.
  • Advised business owners on risk management strategies to mitigate potential losses while maintaining cost-effective coverage levels.
  • Maintained up-to-date industry knowledge by attending conferences, seminars, and continuing education courses, enhancing professional expertise and credibility.
  • Managed a diverse book of commercial accounts across various industries, adapting strategies based on unique client requirements and market conditions.
  • Explained detailed policy concepts in easy-to-understand terms.
  • Implemented effective cross-selling initiatives that resulted in increased revenue from existing customers.
  • Cultivated strong relationships with carrier partners to ensure optimal support for clients'' ongoing needs.
  • Expanded agency''s clientele base through successful referral programs and strategic partnerships with local businesses.

Education

Bachelor of Science - Criminal Justice

Purdue University Global
West Lafayette, IN
03-2022

Skills

  • Legal analysis
  • Legal research
  • Document review
  • Fast learner
  • Microsoft office
  • File organization
  • Scheduling/Planning
  • Calendar management
  • Client communication
  • Administrative support
  • Document preparation
  • Writing and editing
  • Proofreading

Interests

  • I enjoy helping others and giving back to the community
  • Gym Workouts
  • Outdoor Recreation
  • Avid Reader
  • Pilates

Timeline

Lab Manager

Affordable Rapid Testing
03.2023 - 10.2024

Owner/Insurance Agent & Financial Advisor

Absolute Insurance & Financial Solutions Inc.
08.2011 - 12.2018

Commercial Insurance Agent

Neil Mingo Insurance Services Inc.
11.1999 - 08.2011

Bachelor of Science - Criminal Justice

Purdue University Global

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Ashleigh Mingo