Ashley Bell
Phoenix
Summary
To obtain a position that will enable me to use my strong organizational skills, attention to detail, with a solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
Peoples Gas
05.2023 - Current
- Answer request and inquires for start of service and new products
- Starting new service, cancelling old services properly and transferring service technique
- Handling calls accordingly to quality assurance expectations
- Answering billing questions
- Answer complex questions about billing and credit services
- Offer payment plan solutions where applicable
- Handling gas emergency calls according to script
- Adheres to and supports the mission, purpose, objectives, policies and procedures
- Report service calls and disruptions
- Offer solutions after investigating high bills to analyze the best solutions for customer relations
- Microsoft Knowledge
- Outlook Knowledge
Customer Service Specialist
Nicor Gas
07.2020 - 10.2021
- Answer request and inquires for start of service and new products
- Starting new service, cancelling old services properly and transferring service technique
- Handling calls accordingly to quality assurance expectations
- Answering billing questions
- Answer complex questions about billing and credit services
- Offer payment plan solutions where applicable
- Handling gas emergency calls according to script
- Adheres to and supports the mission, purpose, objectives, policies and procedures
- Report service calls and disruptions
- Offer solutions after investigating high bills to analyze the best solutions for customer relations
- Microsoft Knowledge
- Outlook Knowledge
Team Lead
Waste Management
10.2016 - 03.2019
- Provide a high level of customer service based on outstanding communication and interpersonal skills
- Consult with customers to evaluate needs and determine best options
- Sales - Upgrade service and offer additional service packages or options
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns
- MWA - specialty queue agent
- Settle and explained all collection and debt accounts
- Peer Coach and Mentor for new agents
- Successfully interacting with all levels of management and staff
- Effective and Efficient on calls
- Meeting or exceeding metrics month over month
Technical Human Resources
Dental Dreams
04.2011 - 10.2016
- Assisted in management with various administrative tasks.
- Provide talent acquisition training, compliance, and scheduling.
- Find and hire talented individuals.
- Communicate ideas between upper management and lower-level employees.
- Assigned all policies and procedures.
- HIPAA knowledge.
- Created and updated all training materials.
- Assist with payroll and professional support.
- Excel Expert Knowledge.
- Corwin and Traflit's knowledge.
- Data entry.
- Microsoft Word knowledge.
- Microsoft PowerPoint knowledge.
Education
General Education -
Crete Monee High-school
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Sales force
- Data analysis
- Lead Generation
Timeline
Customer Service Specialist
Peoples Gas
05.2023 - Current
Customer Service Specialist
Nicor Gas
07.2020 - 10.2021
Team Lead
Waste Management
10.2016 - 03.2019
Technical Human Resources
Dental Dreams
04.2011 - 10.2016
General Education -
Crete Monee High-school
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