Ashley Bennett Yi
Phoenix
Summary
Communicative Lead Server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
10
10
years of professional experience
Work History
Lead Server
Kimmyz Tatum Point
02.2023 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept tickets accurate through correct billing, payment processing, and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Stay at Home Mom
Home
05.2017 - 02.2023
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained house, cleaning, cooking and grocery shopping.
- Take care of children's needs and keep up with school pick ups and drop offs.
Server
Stingray Sushi
08.2015 - 05.2017
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Cactus Shadows
Scottsdale, AZSkills
- Accurate money handling
- Upselling techniques
- Table setting arrangements
- Liquor, wine, and food service
- Bill computation
- POS system operations
- Cleaning and sanitizing
- Table bussing
- Customer service
Timeline
Lead Server
Kimmyz Tatum Point
02.2023 - Current
Stay at Home Mom
Home
05.2017 - 02.2023
Server
Stingray Sushi
08.2015 - 05.2017
High School Diploma -
Cactus Shadows