Ashley Brett
San Tan Valley,AZ
Summary
Experienced with managing patient accounts and resolving billing discrepancies. Utilizes strong analytical skills to ensure accuracy in financial record-keeping and claim processing. Knowledge of effective communication strategies to support patient inquiries and insurance coordination.
Overview
13
13
years of professional experience
Work History
Patient Account Representative
Fresenius Medical Care
04.2024 - Current
- Managed patient account inquiries and resolved billing discrepancies efficiently.
- Collaborated with healthcare providers to ensure accurate claims submissions and reimbursements.
- Utilized electronic health record systems to maintain up-to-date patient information and account statuses.
- Conducted regular audits of accounts to identify trends and improve collection strategies proactively.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Manage approximately 60 claims daily, including incoming emails from clinics and patients.
Agency Business Consultant
Safeco Insurance
11.2022 - 01.2024
- Work to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
- Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
- Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
- Managed on average 50 inbound calls from insured and agents across the nation helping with payments or creating policies.
Accounting Manager/Office Manager
Roofscapes NW, Inc.
12.2020 - 01.2022
- Provided customer service and was involved in training 7 new team members in the two years.
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 16% annually.
- Managed all accounting and inventory as well as process payments by customers and to vendors.
Claims Service Representative
GEICO
01.2020 - 12.2020
- Contact, interview and obtain statements (recorded) from insureds, claimants, witnesses, physicians, attorneys, and police officers.
- Reviewed the progress and status of claims with team leader and discussed problems and suggested remedial actions.
- Prepared and submit to team leader unusual or possible undesirable exposures.
- Obtained releases, proofs of loss or compensation agreements and issues company drafts in payments for claims.
- Informed claimants, insureds/customers or attorney of denial of claim when applicable.
- Evaluate and negotiate with the injured person(s) while looking for early settlement opportunities.
- On average, handled 50-60 inbound calls from insured or claimants wanting to initiate claims, need emergency roadside service or calling to ask for updates on current and pending claims.
Supply Administration Manager
U.S. Marine Corps
07.2012 - 01.2020
- Averaged 25-30 inbound calls and emails whilst helping walk-in Marines, vendors or other commanders.
- Upheld established supply demands by checking inventory and re-ordering at specific levels.
- Reviewed daily shortages due to inventory errors, determining causes and taking corrective actions.
- Established material flow routes, route layouts and handling methods for delivery and supply storage.
- Directed, coordinated and evaluated activities of personnel, including support staff within academic institutions, departments and alumni organizations.
Skills
- Customer service
- Computer Literacy
- Time Management
- Microsoft Office
- Team Management
- Communication skills
- Leadership
- Guest services
- Bilingual
- HIPAA compliance
- Insurance verification
- Medical billing
- Insurance billing
- Medical terminology knowledge
- Data entry proficiency
- Team collaboration
Timeline
Patient Account Representative
Fresenius Medical Care
04.2024 - Current
Agency Business Consultant
Safeco Insurance
11.2022 - 01.2024
Accounting Manager/Office Manager
Roofscapes NW, Inc.
12.2020 - 01.2022
Claims Service Representative
GEICO
01.2020 - 12.2020
Supply Administration Manager
U.S. Marine Corps
07.2012 - 01.2020
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