Ashley Collins
Casa Grande
Summary
With over ten years of experience in human resources, I am passionate about supporting employees and fostering a positive workplace. My background includes expertise in case management, employment law, recruitment, and disability compliance. Having recently relocated back to my home state of Arizona, I am eager to apply my skills in support of your mission and values while making a meaningful contribution to your team.
I am also actively prepping for my SHRM-CP certification and completing HR-focused courses through SHRM, LinkedIn Learning, and Alison. In addition, I am advancing my degree in Human Resources Management, further strengthening my ability to support both employees and organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Generalist (Hybrid)
Relay Resources
05.2025 - 08.2025
- Facilitated New Hire Orientation by setting up space, preparing swag, arranging language and disability accommodations, and organizing employee documents.
- Coordinated staff speakers from various departments such as Payroll and Benefits to present and discuss their roles.
- Guided new hires through UKG account registration, system navigation, and completion of documents such as the W-4 and policy reviews.
- Supported onboarding by developing training schedules and coordinating with IT for equipment distribution for administrative staff joining.
- Assisted recruitment efforts by posting jobs, prescreening candidates, scheduling interviews, and managing the Careers inbox in addition to my work inbox.
Employee Success Coach (Hybrid)
Relay Resources
05.2024 - 05.2025
- Provide case management support to employees with disabilities to ensure disability qualifications through state and federal programs that align with Relay’s mission.
- Direct employees to appropriate community resources including, but not limited to, food, housing, and utility supports.
- Connect employees with internal resources including People Practices, Benefits, Payroll, etc. and provide advocacy to ensure employees understand resources available.
- Maintain required documentation for each employee on caseload including, but not limited to, Federal AbilityOne reports, Oregon Forward reports and other compliance programs.
- Review and assess new disability documents for applicants and current employees to ensure qualification under state and federal programs.
Human Resources Business Partner (Remote)
Cinder & The Oregon Food Bank
09.2023 - 12.2023
- Point of contact for leave of absence and ADAAA accommodations for the company.
- Partner with team members to provide support during the entire journey of leave, benefits, and ADAAA accommodations.
- Monitor and track communications between team members and management to address performance events.
- Advise and collaborate with legal counsel to address performance high-risk cases.
Disability and Leave Services (DLS) Case Manager (Remote)
Insight Global & Amazon
11.2022 - 09.2023
- Managed high-volume caseloads using Amazon’s Disability and Leave Integration (DALI) system with precision and compliance.
- Conducted holistic case reviews to resolve pending tasks and execute timely resolutions.
- Partnered with employees, managers, and HR teams to deliver effective solutions in complex leave scenarios.
- Utilized HR systems (Sedgwick, Origami, and PeoplePortal) to manage and document sensitive cases.
Disability and Leave Services (DLS) Case Manager (Remote)
Insight Global & Amazon
11.2020 - 09.2021
- Support Amazon’s employees in all U.S. states during the leave of absence and accommodation period.
- Evaluate short-term disability and workers’ compensation claims to determine a decision.
- I’m experienced in using Amazon’s human resources information system, Disability and Leave Integration (DALI), to maintain cases in compliance with company and employment policies.
- I applied knowledge of federal and state employment laws to resolve cases correctly.
- Exposure to intricate scenarios and deep dives in systems like Sedgwick, Origami, PeoplePortal, Kronos MyTime, and DALI.
Human Resources Specialist (Remote)
Full Creative
02.2019 - 08.2020
- Worked with staff and employees through the Americans with Disabilities Act Amendments Act (ADAAA) interactive process and leave of absence for employees living in Arizona, Florida, Georgia, Idaho, Montana, Nevada, New Mexico, North Carolina, Oregon, South Carolina, Texas, Utah, and Virginia.
- Guided management on sensitive matters involving team members with protected leave and accommodation cases.
- Partnered with in-house counsel to address potential high-risk employee relations and medical events. Worked side by side with staff in writing performance documents and communication to address situations adequately.
- Aided in reestablishing Diversity, Equity, and Inclusion program within the learning management system, AdaptiveU. Built learning modules containing courses, assessments, and various resources from articles, videos, blogs, and Employee Assistance Programs. Tailored modules based on training curriculum. Learned back-end development options to structure the final product.
Leave Administrator (On-site)
The Oregon Clinic
06.2017 - 02.2019
- The primary goal of the role was to transition leave and ADAAA cases to Kronos Absence Management software. I worked with third-party vendors to customize software and prepare for the company-wide introduction planning.
- Partnered with the payroll team to ensure the software transition reflected unpaid sick, FMLA, and OFLA hours accurately visible in real-time.
- Devoted time to understanding Kronos reporting features to generate information that helped address wage and hour concerns such as lunch breaks, theft of time, and unpaid leave hours audits.
- Undertook management of work-related incident reports and representatives involved in the Safety Committee.
- Collaborated with the State Accident Insurance Fund (SAIF) to walk Oregon employees through reporting, care, and return to work.
- Introduced to OSHA reporting and acquired experience maintaining logs. Teamed with the IT department for intranet training, configuration, and troubleshooting.
Database Administrator (On-site)
The Army National Guard
01.2013 - 12.2018
- Subject matter expert on the Standard Army Maintenance System Enhanced (SAMS-E) and Global Combat Support System-Army (GCSS-Army) software for tracking and reporting people and equipment.
- Tasked with attending events dedicated to teaching users how to manage the system and customize it based on needs.
- Provided technical and administrative support-drafted reports in PowerPoint, Excel, and visual designs.
- Built professional relationships with leadership using professional skills to design and maintain daily maintenance shop administrative functions.
- Produced training material in various forms to support the team.
Human Resources Assistant (On-site)
Core-Mark International
10.2015 - 06.2017
- Conducted full cycle recruiting for administrative, warehouse, and driver roles.
- Involved in designing the end-user experience within UltiPro’s recruiting feature to help hire managers to vet potential candidates.
- Co-maintained UltiPro software for company information, benefits, and recruiting.
- Developed training and reports to address performance, pay, and attendance.
Education
American Public University System
11-2027
High School Diploma - undefined
Casa Grande Union High School
Casa Grande, AZ05.2010
Skills
- Analytics & Reporting Performance
- ADAAA Management
- Leave of Absence
- Paid Leave
- Federal & State Employment Laws
- Case Management, Employee Assistant Resources
- Worker Compensation
- Training & Onboarding
- Diversity, Equity, & Inclusion
- Health Insurance
- Company Benefits
- Paycom
- Ultimate Kronos Group (UKG)
- Kronos Pay and Leave of Absence
- Disability and Leave Integration (DALI)
- Origami
- PeoplePortal
- AdaptiveU
- Automatic Data Processing (ADP)
- Symetra Absence Management
- SetWorks
Certification
LinkedIn - Human Resources Leadership & Strategic Impact, LinkedIn - HR as a Strategic Business Partner, LinkedIn - Diversity, Inclusion, and Belonging, SHRM - Employing Abilities at Work Certificate
Timeline
Human Resources Generalist (Hybrid)
Relay Resources
05.2025 - 08.2025
Employee Success Coach (Hybrid)
Relay Resources
05.2024 - 05.2025
Human Resources Business Partner (Remote)
Cinder & The Oregon Food Bank
09.2023 - 12.2023
Disability and Leave Services (DLS) Case Manager (Remote)
Insight Global & Amazon
11.2022 - 09.2023
Disability and Leave Services (DLS) Case Manager (Remote)
Insight Global & Amazon
11.2020 - 09.2021
Human Resources Specialist (Remote)
Full Creative
02.2019 - 08.2020
Leave Administrator (On-site)
The Oregon Clinic
06.2017 - 02.2019
Human Resources Assistant (On-site)
Core-Mark International
10.2015 - 06.2017
Database Administrator (On-site)
The Army National Guard
01.2013 - 12.2018
High School Diploma - undefined
Casa Grande Union High School
American Public University System
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