ASHLEY CONRADSON
Peoria,AZ
Summary
Dedicated, dependable, attention-to-detail full-cycle medical billing specialist. I am a multi-faceted employee with extensive background in all areas of billing and collections but also other areas of a medical practice, such as the front office and medical records. Looking for a company to join that appreciates hard work and dedication and fosters a team environment.
Overview
19
19
years of professional experience
Work History
Office Manager
The Bone and Joint Wellness Center
Scottsdale, AZ
03.2026 - Current
- Managed daily office functions to ensure seamless operations and maintain high efficiency.
- Implemented optimized scheduling strategies for patient appointments, effectively reducing wait times and enhancing patient flow.
- Developed and maintained filing systems, enhancing document retrieval and organization.
- Coordinated communication between medical staff and patients, fostering positive relationships.
- Trained and mentored junior staff, promoting professional development within the team.
- Assessed office procedures to identify and implement efficiency and effectiveness improvements.
- Supervised billing activities, focusing on accuracy and timeliness to uphold revenue consistency.
- Conducted thorough reviews of patient benefits to ensure accurate eligibility verification.
- Developed and submitted liens to ensure proper documentation for accident cases.
- Worked directly with attorneys and insurance adjuster to ensure accurate documentation for payment on accident cases.
- Assessed anticipated patient volumes for the next week to optimize scheduling and increase overall efficiency.
- Generated a targeted call list to facilitate follow-up with patients who had fallen off the schedule.
- Monitored and managed inventory levels for office supplies and supplementary offerings.
- Facilitated resolution of aging and location discrepancies within new billing structure.
Billing Manager
Aspen Chiropractic & Wellness
Peoria, AZ
08.2016 - 03.2026
- Responsible for full-cycle billing for 3 full-time medical providers and office is open Monday-Saturday.
- Posted charges, payments and adjustments daily for all 3 providers.
- Worked denials, sent patients statements and answered the billing line daily.
- Ran patient eligibility prior to appointments and processed patient statements for patients with upcoming appointments to increase patient payment collections.
- Meet with patients and discussed payment plans when needed
- Worked all 3 providers AR on a weekly basis.
- Covered for the front office during staff vacations, illness, etc.
Billing Specialist, Medical Records Supervisor, FO Receptionist
Desert Bloom Family Medicine
Phoenix, AZ
08.2007 - 08.2016
- Began my career in the medical records department while attending high school and over time became the medical records supervisor. Handled all medical record requests from other providers, insurance companies and audits.
- Cross-trained as a fill-in FO receptionist and mastered all aspects of check-in and check-out, scheduling, confirmation calls and triaging calls.
- My final position as a billing specialist started in 2013 and I was responsible for all aspects of billing. Posting charges, payments and working the AR.
- This was an extremely busy Family Medicine clinic with 4 locations and an Urgent Care. There were 5 physicians and 12 mid-levels.
Education
Cosmetology -
Maricopa Beauty College
Skills
- Full-cycle billing (13 years)
- EDI proficient
- Medical Records (15 years)
- Front Office Receptionist (16 years)
- EMR experience (Lytec, IMS, Centricity, Aprima, eClinical, Athena, CareTracker and Medisoft, ChiroTouch, Chirospring)
- Well versed with all insurances, including AHCCCS plans, Medicare and the VA
- Currently working on my Certified Professional Coder certification with AAPC
Timeline
Office Manager
The Bone and Joint Wellness Center
03.2026 - Current
Billing Manager
Aspen Chiropractic & Wellness
08.2016 - 03.2026
Billing Specialist, Medical Records Supervisor, FO Receptionist
Desert Bloom Family Medicine
08.2007 - 08.2016
Cosmetology -
Maricopa Beauty College