ASHLEY DUARTE
Green Valley
Summary
Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency and above all empathy to Arizona families in need.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Benefits & Eligibility Specialist 2
Department of Economic Security
11.2023 - Current
- Reviewed and verified documentation submitted by customers to maintain compliance with policies.
- Provided exceptional customer service, addressing questions and concerns with empathy and professionalism.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Resolved discrepancies with client applications to verify eligibility.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Analyzed client information, determining appropriate next steps for benefits assistance and support services.
- Interpreted program policies to guide clients through the application process for various benefits.
Small Business Owner
Minnie Cactus Designs LLC
05.2020 - 04.2024
- Communication with business suppliers
- Customer Service via emails, chats, and phone calls
- Sufficient in Microsoft Excel, Microsoft Word, and Microsoft PowerPoint
- Exceptional with time management
- Phone communication skills
- Computer Technology
- Knowledge of Office Technology
Customer Service Agent
CITI BANK
04.2023 - 08.2023
- Assist customers with financial accounts
- Computer training
- Telephone communication
- Successfully utilized multiple software programs
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Responded to customer requests for products, services, and company information.
Laborer
Jacob's Construction
03.2014 - 09.2014
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
Certified Nursing Assistant
Sunset Hills Care and Rehab
03.2011 - 02.2014
- Collaborated with healthcare team to develop and implement personalized care plans for patients.
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Provided empathetic support to patients experiencing emotional distress or confusion.
- Operated patient lift equipment to safely transfer individuals with mobility challenges.
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Education
Healthcare Administration and Medical Billing and Coding -
Martinsburg College
08.2020
Certified Nursing Assistant - Nursing
Eastern Arizona College
Thatcher, AZ03.2012
Diploma -
Safford High School
Safford, AZ05.2010
Skills
- Data entry
- Effective communication skills
- Telephone etiquette
- Documentation and reporting
- Interviewing
- Verbal communication
- Application review
- Public assistance
- Policy interpretation
- Proficient in Aztecs, OnBase, HEAPLUS
Personal Information
Date of Birth: 08/18/92
Certification
- CPR/AED Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Benefits & Eligibility specialist 2
Timeline
Benefits & Eligibility Specialist 2
Department of Economic Security
11.2023 - Current
Customer Service Agent
CITI BANK
04.2023 - 08.2023
Small Business Owner
Minnie Cactus Designs LLC
05.2020 - 04.2024
Laborer
Jacob's Construction
03.2014 - 09.2014
Certified Nursing Assistant
Sunset Hills Care and Rehab
03.2011 - 02.2014
Healthcare Administration and Medical Billing and Coding -
Martinsburg College
Certified Nursing Assistant - Nursing
Eastern Arizona College
Diploma -
Safford High School
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