Ashley Eppinger
Glendale
Summary
Detail-oriented professional with 10+ years of experience in customer service and data entry. Strong problem-solving abilities, with a proven track record of quickly processing and organizing large volumes of information. Adept at adapting to new technologies and tools, ensuring efficient and accurate data management. Eager to leverage analytical skills and experience in a data- focused role.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Progressive Leasing
09.2022 - Current
- Managed high call volumes while providing exceptional customer support.
- Utilized software tools such as Genesys Cloud, T.A.N.C, ININ, and Knowledge Base to efficiently assist customers.
- Provided support with payment processing, updating account details, managing online accounts and general inquires.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring customer satisfaction at all times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Mentored new hires on company policies, procedures, and best practices.
- Cross-trained and provided support to other departments within the company to ensure operational efficiency.
Fraud Specialist
Discover Financial Services
01.2021 - 09.2022
- Resolve Card member inquiries regarding fraud or security-related concerns; such as verifying flagged transactions, caller authentication, reporting an account as fraud, etc
- Take incoming calls and referrals from other departments, and at times make outbound calls
- Collect necessary information and complete a fraud report when a customer confirms unauthorized account activity
- Ensure proper follow-up or escalation of account based on the call outcome
- Assisting with payments, updating information, online account management, and other general inquiries
- Informing customers of company products, policies, and procedures
Stylist
ThredUp Inc
02.2019 - 09.2019
- Styled clothing items, shoes and accessories to showcase inventory for store website
- Photographed merchandise to be displayed on company website
- Oversaw studio operations
- Issued refunds, store credit, and resolved customer complaints; verified items were correct and not damaged
- Inspected items for quality and determined if they were going to be entered into online inventory or discarded
- Used PC Scanner to select items needed for shipment
- Worked efficiently to meet company deadlines and productivity rates
Guest Service Representative
Target
03.2016 - 07.2018
- Operated cash register for cash, check, and credit card transactions with 100% accuracy
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Assisted guests with online orders, and pick-up
- Informed guests of sales promotions and encouraged them to sign up for store credit and or debit card
- Resolved customer complaints by issuing refunds and or store credit
- Mentored new cashiers on procedures, and sales techniques
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Cooked all menu items according to specified instructions
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Maintained overall upkeep of store
Recreational Assistant
Glendale Parks and Recreation
03.2012 - 04.2014
- Answered telephone calls from parents, vendors and various other callers seeking information
- Effectively communicated with program director to get approval for events and activities
- Various administrative duties such as filing, faxing and making copies
- Developed positive and productive relationships with kids, parents and staff
- Used Microsoft Excel to track program spending, enrollments and attendance to produce monthly reports for program director
- Kept track of allergies and dietary restrictions, verifying correct meals and snack were given to participants
- Researched, planned and organized mentally stimulating activities for individuals between the ages of 6 and 14
- Supervised program participants on community outings
- Managed upkeep of recreation site
Education
Associate of Arts - English Literature
Glendale Community College
Glendale, AZ05-2026
High School Diploma -
Independence High School
Glendale, AZ05.2014
Skills
- Proficient in Microsoft Applications
- Strong verbal and written communication
- Detail Oriented
- Excellent Customer Service
Timeline
Customer Service Representative
Progressive Leasing
09.2022 - Current
Fraud Specialist
Discover Financial Services
01.2021 - 09.2022
Stylist
ThredUp Inc
02.2019 - 09.2019
Guest Service Representative
Target
03.2016 - 07.2018
Recreational Assistant
Glendale Parks and Recreation
03.2012 - 04.2014
High School Diploma -
Independence High School
Associate of Arts - English Literature
Glendale Community College
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