Ashley Garcia
Mesa
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Smith Dermatology
Gilbert, AZ
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Special Education Paraprofessional
Legacy Traditional School
10707 E. Guadalupe Rd Mesa Az 85212
10.2022 - 09.2023
- Monitored student classroom and outdoors activities to promote student safety.
- Interacted physically and verbally with students throughout each day.
- Worked with students to promote learning and pro-social development.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Offered student support through special accommodations, extra assistance, and assessments.
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Maintained positive attitude and affirmatively communicated with each student.
Teacher Assistant
Life christian preschool
11530 E. Queen Creek Rd Chandler Az 85286
01.2017 - 03.2017
- Monitored and reported student progress and development, offering mentoring as needed.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Provided one-on-one and group-based learning support focused on student progress.
- Completed daily reports, meal count sheets, and attendance logs.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported teacher in preparing individualized learning plans for underperforming students.
Sales Associate/Customer Service
JCPenny
5265 S. Calle Santa Cruz Tucson Az 85706
08.2013 - 01.2014
- Attended monthly sales meetings and quarterly sales trainings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Charlotte Russe
5870 E. Broadway Blvd Tucson 85711
06.2013 - 11.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Recorded accurate and efficient records in customer database.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Attended monthly sales meetings and quarterly sales trainings.
- Stayed current on company offerings and industry trends.
- Achieved or exceeded company-defined sales quotas.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Sales Associate
Forever 21
Tucson, AZ
08.2011 - 11.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to team objectives in fast-paced environment.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
Education
High School Diploma -
Sunnyside High School
Tucson, AZ05.2011
Skills
- Small Group Support
- Staff Meetings
- Assignment of Benefits
- Maintaining Work Areas
- Communications Protocols
- Fine Motor Skills
- Lesson Plan Implementation
- Reading Instruction
- Student Supervision
- Ability to Adapt
- Social and Group Settings
- Grading Homework and Tests
- Inspiring Lectures
- Educational Settings
- Teaching and Instruction
- IEP Implementation
- Social and Academic Development
- Supply Stocking
- Tutoring and Student Assistance
- Classroom Organization
- Language Skills
- Educational Opportunities
- IEP Goals
- Verbal and Written Communication
- Teacher Assistance
Accomplishments
- My accomplishments I gained are were learning about what it takes to be a manger/key holder
- Skills Used
- The skills I would always use were my computer skills
- Sales Associate/Customer Service
- Forever21 - Tucson, AZ
- August 2011 to November 2011
- Responsibilities
- I would provide my customer service to anyone that entered the store
- I would always be on a cashregister, doing inventory, restocking the floor with our new merchandise
- Accomplishments
- My accomplishments I gained out of working here are, improving my customer service as well as learningwhat it takes to better a store
- Skills Used
- The skills I would always use were my computer skills.
Additional Information
- Willing to relocate to:, Mesa, AZ - Apache Junction, AZ , Queen Creek, AZ - Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
Smith Dermatology
09.2023 - Current
Special Education Paraprofessional
Legacy Traditional School
10.2022 - 09.2023
Teacher Assistant
Life christian preschool
01.2017 - 03.2017
Sales Associate/Customer Service
JCPenny
08.2013 - 01.2014
Sales Associate
Charlotte Russe
06.2013 - 11.2013
Sales Associate
Forever 21
08.2011 - 11.2011
High School Diploma -
Sunnyside High School