Ashley Henderson
Queen Creek
Summary
Registered Nurse and healthcare leader with 6 years of experience in psychiatric, telehealth, and infusion nursing. Proven success leading multi-state nursing teams, developing clinical staff training programs, improving quality metrics, and delivering evidence based behavioral health care across diverse patient populations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Nurse Lead and Trainer
Serenity Mental Health Centers
Gilbert, AZ
10.2025 - Current
- Manage and coordinate a team of 12 Registered Nurses across 6 clinics in Arizona
- Developed and implemented clinical key performance indicators (KPIs, quality metrics, training programs, educational toolkits, and competency assessment materials) supporting nursing practice across 37 clinics in 9 states
- Collaborate with executive leadership to refine daily workflows, strengthen clinical quality initiatives, and improve patient safety
- Delivered structured clinical coaching and corrective feedback that improved nursing quality assurance scores and patient outcomes
Psychiatric Infusion Nurse & Telehealth Services
Serenity Mental Health Centers
Chandler, AZ
07.2021 - Current
- Administer Ketamine IV Infusions, completing clinical assessments and continuous monitoring
- Manage and safely de-escalate acute mental health crises using clinical skills and therapeutic communication
- Perform multi state telehealth nursing duties including triage, emergent crisis counseling, and symptom management
- Educate patients and families regarding complex medication regimens, treatment goals, and preventative mental health maintenance
Psychiatric Nurse
Oasis Behavioral Health
Chandler, AZ
07.2020 - 07.2021
- Provided compassionate, evidence-based nursing care to adolescent and adult behavioral health patients in an acute inpatient psychiatric setting
- Performed comprehensive psychiatric assessments, medication administration, and ongoing monitoring while collaborating with psychiatrists and interdisciplinary treatment team to develop individualized plans of care
- Safely managed psychiatric emergencies by utilizing therapeutic communication, crisis intervention, and de-escalation techniques to maintain a safe environment for patients and staff
Education
Bachelors - Science of Nursing
Arizona State University
12-2020
Associates - Applied Sciences of Nursing
Mesa Community College
05-2020
Skills
- IV insertion
- Crisis intervention
- Medication administration
- Staff training
- Quality improvement
- Performance metrics (KPIs)
- Clinical education
- Regulatory compliance
- Microsoft Excel
- Microsoft Teams
- Utilization review
- Time management
Certification
- Compact Multi-State RN License
- ACLS and BLS Certified
Timeline
Registered Nurse Lead and Trainer
Serenity Mental Health Centers
10.2025 - Current
Psychiatric Infusion Nurse & Telehealth Services
Serenity Mental Health Centers
07.2021 - Current
Psychiatric Nurse
Oasis Behavioral Health
07.2020 - 07.2021
Associates - Applied Sciences of Nursing
Mesa Community College
Bachelors - Science of Nursing
Arizona State University