Ashley Hughes
Phoenix
Summary
Detail-oriented professional with expertise in interpersonal skills, customer service and troubleshooting. Proven track record of managing multiple tasks efficiently in fast-paced environments while optimizing processes. Recognized for reliability and adaptability to evolving needs, supporting team objectives effectively.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Field Support Specialist
CP Skin Health Group
02.2025 - Current
- Support Southwest regional sales and operations teams for EltaMD and PCA Skin's order entry database through SAP and C4C systems
- Audit orders, process returns, register accounts for online and in person education courses, vacancy coverage, troubleshoot web support issues
- Offer live support to sales teams who work remotely and need on the go assistance
- Maintain account data and payment information through NAV and C4C's CRM system
Executive Inside Sales Representative
CP Skin Health Group
03.2016 - Current
- Provide product knowledge for EltaMD and PCA Skin while giving business building suggestions and tools via phone.
- Meet monthly sales goals
- Develop meaningful relationships with account holders of CP Skin Health
- Previous consumer, web support, and quality control support within the company
- Account management
- Assist team with onboarding new representatives and provide ongoing coaching and leadership on the team
Licensed Massage Therapist
Elements Massage Studio
2012 - 01.2016
- Enhanced client satisfaction by delivering personalized massage therapy sessions.
- Maintained strict health and safety protocols for client comfort and care.
- Collaborated with team members to elevate service quality and client experience.
- Documented treatment plans and progress accurately using SOAP notes.
- Created a welcoming and safe environment for all clients.
- Built a loyal client base through dedicated service and care.
Licensed Massage Therapist
Hand and Stone Massage and Facial Studio
2010 - 2012
- Enhanced client well-being through customized massage therapy sessions.
- Ensured client safety by adhering to health and safety protocols.
- Improved client satisfaction by collaborating with team members on service delivery.
- Trained new therapists in Hot Stone and various massage modalities.
- Maintained client records, documenting treatment plans using SOAP notes effectively.
- Created a welcoming atmosphere, ensuring a safe and inviting space for clients.
Director of First Impressions
Keller Williams Arizona Realty
01.2008 - 01.2009
- Greet clients, answer/direct incoming phone calls, office support, update event calendar, aid in monthly market center meetings
Front Desk Receptionist
Pinnacle Nissan Infiniti
2006 - 2008
- Managed front desk operations, ensuring seamless customer check-in.
- Coordinated communication between Sales and Service departments
- Developed and maintained filing systems for customer records, improving document retrieval processes and sales documentation
Education
Licensed Aesthetic Certification -
Southwest Institute of Natural Aesthetics (SWINA)
Tempe, AZ01-2014
Licensed Massage Therapist Program -
Arizona School of Massage Therapy
Tempe, AZ01-2009
Casa Grande Union High School
Casa Grande, AZ01-2005
Skills
- Steller customer service
- Upselling
- B2B Sales
- CRM management
- Medical grade skincare knowledge
- Strong sense of empathy
- 15 years of hands on experience with others
Certification
- Licensed Esthetician
- Previous Massage Therapy License
Timeline
Field Support Specialist
CP Skin Health Group
02.2025 - Current
Executive Inside Sales Representative
CP Skin Health Group
03.2016 - Current
Director of First Impressions
Keller Williams Arizona Realty
01.2008 - 01.2009
Licensed Massage Therapist
Elements Massage Studio
2012 - 01.2016
Licensed Massage Therapist
Hand and Stone Massage and Facial Studio
2010 - 2012
Front Desk Receptionist
Pinnacle Nissan Infiniti
2006 - 2008
Licensed Aesthetic Certification -
Southwest Institute of Natural Aesthetics (SWINA)
Licensed Massage Therapist Program -
Arizona School of Massage Therapy
Casa Grande Union High School
Awards
Circle of Excellence Winner -Maintained the highest percent to goal of my inside sales team for 2022 and 2025