ASHLEY JIMENEZ
Phoenix
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities. Adept at adapting to changing circumstances and thriving in fast-paced environments. Recognized for willingness to take on additional responsibilities to meet team goals. Committed to delivering exceptional results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nail Technician
Self-employeed
07.2020 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
Call Center Representative
SimonMed Imaging
07.2024 - 09.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
Credit One
08.2023 - 05.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Monitored daily performance metrics such as call volume, wait times, resolution times
Front Office Receptionist Internship
Banner Health Medical Center
08.2023 - 12.2023
- Managed the front desk operations including answering phones, scheduling appointments, and directing inquiries
- Organized files, records, and documents according to established procedures
- Created spreadsheets to track customer orders or account updates accurately
Education
HIGH SCHOOL DIPLOMA -
Arizona Agribusiness and Equine Center
05.2022
ASSOCIATE IN ARTS (A.A.) - HEALTH SCIENCE
South Mountain Community College
Skills
- Appointment Scheduling
- Data Collection
- Sanitation procedures
- Relationship building
- Complaint resolution
- Problem-solving skills
- Data Entry
- Customer service
- Time management
- Self-awareness
- Task delegation
- Professional ethics
Certification
- Drivers License
- Nail Technician Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Representative
SimonMed Imaging
07.2024 - 09.2024
Customer Service Representative
Credit One
08.2023 - 05.2024
Front Office Receptionist Internship
Banner Health Medical Center
08.2023 - 12.2023
Nail Technician
Self-employeed
07.2020 - Current
ASSOCIATE IN ARTS (A.A.) - HEALTH SCIENCE
South Mountain Community College
HIGH SCHOOL DIPLOMA -
Arizona Agribusiness and Equine Center
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