Ashley Keith

Trained in Payroll, Accruals, Time, HR : Phone, Chat & Email

• Trained in HCM Software to help client navigate, set up, assist and more.
• Multi-task between clients accounts while servicing multiple clients at once. (chat)
• Perform calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database for accruals
• Reviewed time records for employees to verify accuracy of information.
• Maintained strict confidentiality of all payroll information and records.
• Responded to client questions and requests for information in timely and knowledgeable fashion.

• Answer questions about homeowners, flood another varies other insurance polices related to a clients mortgage and/or HELOC.
• Call out to insurance carriers/agencies to update clients accounts and pay a clients insurance through their escrow if applicable.
• Providing potentially upsetting information in calm professional manner.
• Able to multi-task with many different application for business functions.

• Determine if customer's contract is a lease or loan and prepare either a title release request or bill of sale request depending on the nature of the contract
• Communicate with customers and other departments to ensure the accuracy of documents mailed out
• Calculate and prepare Bills of Sales for a lessee or entity who paid off asset(s)
• Provide general customer service for customer's contracts and payments and any guide any request to the proper department

• Ability to provide fast professional service for merchants
• Can identify what client is needing by listening and asking probing questions
• Identify abuse of policy / claims process
• Ability to pass on possibly upsetting information / handle difficult situations

• Provide safe and even fun rides for people
• Assist handicapped if needed and allowed service animals as required.
• Drive a manual transmission operated car.

• Utilizing all resources and tools
• Be able to multi-task around applications.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.