Ashley Martin
Phoenix
Summary
Detail-oriented legal professional with a strong track record in case documentation and client advocacy. Demonstrated ability to manage complex case information and facilitate communication among multidisciplinary teams to enhance service effectiveness. Committed to maintaining compliance with regulations while supporting team goals.
Overview
11
11
years of professional experience
Work History
Child Support Case Manager
Department of Economic Security
Phoenix
10.2024 - 02.2026
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assessed clients' needs, developed service plans, and monitored progress to ensure goal attainment.
- Monitored client progress and provided ongoing support throughout service delivery.
- Documented case notes and maintained accurate records in compliance with regulations.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Compiled case reports for supervisor review, aiding in informed decision-making.
- Facilitated communication among multidisciplinary teams, improving coordination and service delivery.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Executed various administrative tasks, including scheduling appointments and processing insurance claims. such as scheduling appointments, collecting payments and completing paperwork related to insurance claims.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Adhered to ethical principles and standards to protect clients' confidential information.
ERAP Adjudicator
Department of Economic Security
Phoenix
09.2022 - 10.2024
- Reviewed applications for compliance with departmental regulations to ensure accurate adjudication.
- Evaluated evidence and documentation to make informed decisions on cases.
- Initiate and process applications through automated systems; determine level of benefits to which client is entitled by making complex computations and/or computer entries and then analyzing results; enters and retrieves numerical and narrative data and issues benefits from automated computer system
- Interacting with clients to provide information about program eligibility requirements, program rules and regulations, and application procedures; assist clients in completing applications for program eligibility; identify needs and make appropriate referrals for health, social, and/or employment services
- Monitored ongoing eligibility by obtaining updated information and acted on changes to ensure compliance.
- Responds to questions and complaints of clients in person, by telephone, mail and/or email communication
- Use fact finding techniques and perform in-depth and interactive interviewing
- Analyze and interpret written, numerical and verbal data from various sources
- Enter and maintain data accurately and timely into computerized system
- Prepare clear, concise and accurate records and reports
- Explain complex rules and programs so can be understood by people of diverse socio-economic, cultural and educational backgrounds
- Review variety of tax documents to obtain needed household filing information
- Detect and evaluate potential fraudulent situations
- Identified issues and developed solutions that streamlined processes.
- Collaborated with team members to ensure accurate case processing and adjudication.
- Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information and/or prepare documentation
- Written and verbal communication
- Managed time effectively to prioritize tasks and meet deadlines.
- Maintained organized files and records to streamline operations.
- Articulated opinions and binding decisions through public presentations and written documentation
Legal Assistant
Office of Inspector General
Phoenix
01.2021 - 09.2022
- Responds to status of appeals calls from internal and external customers and processes requests for hearing postponements and subpoenas
- Performs extensive research in multiple databases to respond to inquiries regarding the status of appeals
- Elevates higher level case inquiries and other requests to Docket officers, Supervisors, Administrative Law Judges or other management as instructed
- Notify Administrative Law Judges by email, phone or in-person of calls or documents which require immediate attention
- Maintains confidentiality and communicates verbally and in writing with appropriate personnel regarding cases and hearing status
- Enters accurate and timely notes in case tracking system
- Performs data entry into case tracking system after each call or in-person inquiry in accordance with instructions
- Accurately and timely provides copies of records and CDs to customers and makes notes in tracking system
- Receives and processes requests for hearing recordings on CDs; burns CDs, makes copies of records
- Scans documents, including Court of Appeals documents, accurately and timely, following instructions for case and document management
- Routes electronic files appropriately to work queues
- Virtually prints documents into corresponding electronic files, including companion cases when appropriate
- Reviews legal and other documents to identify issues, jurisdiction, status of case, companion Unemployment Insurance appeals cases, party representatives, requests for hearing records, etc
- Receives and reviews all documents from sources other than OnBase Fax servers, US and inter-department mail, hand deliveries, etc
- Arranged and labeled files for court proceedings to ensure easy access during trials.
- Prepared legal correspondence and professional letters to support legal assistants and attorneys
- Transcribed legal documents and phone conversations.
- Prepared and drafted correspondence and legal forms to maintain smooth communications
- Filed court documents and legal pleadings with court clerk on behalf of attorneys
- Organized documents for efficient management of paper and electronic filing systems of clients
- Coordinated and confirmed appointments for clients and attorneys to optimize workflow., court appearances, and depositions for busy law firm
- Oversaw and updated client accounts, ensuring accuracy and confidentiality of information. and client records of clients, observing confidentiality, and extreme discretion
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence
- Drafted legal documents and correspondence for investigations and audits.
- Organized case files and maintained accurate records for efficient retrieval.
- Coordinated schedules for meetings, hearings, and client consultations.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
Administrative Assistant
Arizona State University
05.2019 - 01.2020
- Draft and proof all emails sent to ASU departments to obtain billing information
- Sorted and prioritized incoming mail into urgent, routine, and junk categories for efficient processing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Scheduled office meetings and client appointments for staff teams
- Ordered office supplies to ensure availability for staff needs.
- Executed record filing system to improve document organization and management
- Creating receiver Workday submitting backup copies to AP via email
- Compiled and sent utility charge invoices to current department monthly, collaborating with Central Plant Supervisor to resolve issues.
- Making Payments to vendors and APS, City of phoenix, and Southwest Gas
- Monitor and update missing information work order queues in TMA. Send business manager spreadsheet to monitor entries
- Reviewed uniform invoices and coordinated with vendors for necessary corrections.
- Obtained work orders for monthly PMS for SLA accounts and submitted SRS to materials management.
- Scanned, deducted tax information when relevant, and saved all incoming invoices to a shared folder.
- Point of contact for all fuel receipts, including reconciling each month's statements and maintaining spreadsheet to track Expend
- Led special projects to enhance operational efficiency.
- Created and maintained databases to effectively track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Drafted correspondence and other documents for CEO and department heads in company's voice
- Assisted coworkers and staff members with special tasks on daily basis
Ambassador
Macy's
10.2017 - 04.2019
- Provide exceptional customer experience by ensuring customer is always priority
- Fostered positive customer relations and satisfaction through friendly demeanor and proactive support
- Greeted customers and clients to create welcoming atmosphere
- Multitasking floor, bank and serving customer
- Exhibited professionalism in customer interactions
- Planned, organized, and led customer-facing vendor-sponsored fit events with community partners to achieve sales and participation goals
- Leverage vendor relationships and product knowledge tools to conduct informal seminars with fellow associates to increase product and brands awareness across entire store
- Build brand specific clientele to support local marketing
- Liaised between designated vendors and VPS District Merchant, stylist, and shop manager to facilitate communication and collaboration
- Spearheaded successful fundraising campaign, raising more than $10,000.00 in donations
- Maintained inventory accuracy
Insurance Agent
AAA INSURANCE AGENCY
03.2015 - 10.2015
- Sold various types of insurance policies to businesses and individuals
- Customized insurance programs to suit individual customers
- Identified and assessed potential risks in client businesses, recommending tailored insurance solutions
- Analyzed insurance programs and recommended targeted enhancements to improve client coverage
- Developed clientele by networking
- Interviewed prospective clients to obtain data about their financial resources and needs
- Built and nurtured strong client relationships to ensure high standards of customer service
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations
Education
M.D. - Paralegal / Legal Assistance
Arizona State University
Tempe, AZ05-2028
BBA - Business Management
Brookline College
Phoenix, AZ03-2011
Skills
- Client advocacy
- Client management
- Case analysis
- Eligibility assessment
- Case documentation
- Documentation and reporting
- Annual case reviews
- Client support
- Team collaboration
- Clear communication
- Legal research
- Resource referral
Timeline
Child Support Case Manager
Department of Economic Security
10.2024 - 02.2026
ERAP Adjudicator
Department of Economic Security
09.2022 - 10.2024
Legal Assistant
Office of Inspector General
01.2021 - 09.2022
Administrative Assistant
Arizona State University
05.2019 - 01.2020
Ambassador
Macy's
10.2017 - 04.2019
Insurance Agent
AAA INSURANCE AGENCY
03.2015 - 10.2015
M.D. - Paralegal / Legal Assistance
Arizona State University
BBA - Business Management
Brookline College