Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Medrano

Casa Grande

Summary

Experienced with coordinating processing activities to ensure smooth operations and efficiency. Utilizes organizational skills and attention to detail to maintain high standards and accuracy. Knowledge of workflow management and procedural compliance.

Overview

7
7
years of professional experience

Work History

Processing Coordinator

SOSi Services LLC
09.2023 - 03.2025
  • Receive data already gathered by an immigration officer/agent for initial intake of detainees
  • Maintain well-being of detainees outside of a secure complex, inventorying, tagging, and store detainee's personal property for tracking purposes
  • Communicate in the Spanish language
  • Log the status of welfare checks of occupants, visual inspections of temporary holding areas and input information into the appropriate processing system
  • Draft and maintain administrative paperwork and reports related to property, transportation and deportation documentation
  • Enter data in customer portal, linking family units and family groups (FMU/FMG) in e3
  • Store property and conducts inventories
  • Conduct roll calls, and performing duties related to care of those in custody
  • Update modules with cell assignments and custodial actions (food, medical, phone calls, and other amenities)

Unit Lead/Migrant Services Shelter

Endeavors
04.2021 - 12.2021
  • In charge of overseeing a team monitoring employee's productivity making sure all daily tasks were completed.
  • Organizing workflow, provided daily performance reports, communicating with management accordingly.
  • Ensured that clients had access to all services provided at the shelter including meals, bedding, clothes, and personal hygiene supplies as needed.
  • Completed rounds throughout the shift, to ensure all services are running smoothly.
  • Maintained a clean, safe, secure, and stable center; cleaned and organized the center and maintained child-friendly spaces.
  • Assisted with client intakes and orientation and supported travel arrangements for clients.
  • Answered any client questions regarding services..
  • Other related duties as assigned.

Shelter Support/ Homeless Shelter

Endeavors
04.2020 - 04.2021
  • Assisted with keeping the shelter spaces clean and organized.
  • Assisted with intake and departing process of all residents at shelter.
  • Answered and directed incoming calls, provided the necessary information.
  • Communicated and collaborated with other departments and employees and outside agencies;
  • Enter relevant data in system accurately and according to Shelter policies and procedures;
  • Assisted in keeping count of bed space and updated in system.
  • Maintained adequate and organized stock of office and cleaning supplies and hygiene items; distribute hygiene items to clients as needed;
  • Prepared Incident Reports (IR)and other reports;
  • Assisted the Facilities staff in maintaining a clean, safe working and living environment for the staff and visitors;
  • Perform other duties as required.

Direct Care Staff (UAC)

Endeavors
08.2018 - 01.2019
  • Provided supervision and care of all UAC
  • Delivered services and performed the duties required to maintain daily operations of a residential care program for children and youth.
  • Conducted intake services for incoming UC to include completing the necessary paperwork and assessment, providing the UC with an overview of the program services, and assist with the initial placement; assist with new UC orientation
  • Provided basic needs to UC upon arrival to the program, which included meals, clothing, hygiene products, shower, bedroom assignment; support routines of UC through assistance and supervision of wake-up, bedtime, personal care, completion of chores, homework, meals, recreational activities, and laundry
  • Supervised UC and set appropriate behavior limits in accordance with the UC’s individual treatment and behavior plan and ORR standards
  • Cleaned, organized, and maintained the UC living space to provide a safe environment
  • Observed UC and provided feedback for the purpose of updating the UC’s behavior plans or improving their basic living and environment
  • Conducted regular and consistent 15-minute headcounts of UC under care
  • Other duties as assigned.

Customer Service Representative

GC Services
01.2018 - 07.2018
  • Ensured delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma Or GED -

El Paso Academy

Medical Assistant Certification -

Vista College
06.2016

Skills

  • Bilingual
  • Computer Proficiency
  • Data Analysis
  • Workflow Coordination
  • Problem Solving
  • Production oversight
  • Decision Making
  • Teamwork and collaboration
  • Customer Service
  • Organizational Skills
  • Adaptable/ Responsible
  • Multitasking and Organization

Timeline

Processing Coordinator

SOSi Services LLC
09.2023 - 03.2025

Unit Lead/Migrant Services Shelter

Endeavors
04.2021 - 12.2021

Shelter Support/ Homeless Shelter

Endeavors
04.2020 - 04.2021

Direct Care Staff (UAC)

Endeavors
08.2018 - 01.2019

Customer Service Representative

GC Services
01.2018 - 07.2018

Medical Assistant Certification -

Vista College

High School Diploma Or GED -

El Paso Academy

Similar Profiles

CREATE PROFILE
Ashley Medrano