Ashley Moring
Tucson
Summary
Experienced Recreation Program Coordinator skilled in program development, customer engagement, and event coordination. Manages logistics and fosters community relationships to enhance participation in recreational activities. Oversees program operations, ensuring efficient execution and participant satisfaction.
Overview
12
12
years of professional experience
Work History
Recreation Program Coordinator
City of Tucson, Parks and Recreation
Tucson
03.2020 - Current
- Developed engaging recreational programs for active adults and children, evaluating effectiveness regularly.
- Maintain accurate records of program activities, attendance, and other relevant information.
- Oversee fee collection, accounting activities, and program registrations in designated areas.
- Prepare diverse operational and business reports to support data-driven decisions.
- Monitor financial information, tracking expenditures and project revenues effectively.
- Manage vendor relationships, negotiating contracts for catering and equipment rental.
- Manage supply chain processes by ordering, receiving, verifying, and storing materials.
- Facilitate operations for facilities and special events according to updated protocol guidelines.
- Assist with management of special events, collaborating with community agencies and sponsors.
- Coordinate logistics for corporate events, ensuring smooth execution and attendee satisfaction.
- Facilitate post-event evaluations, collecting feedback for future improvements.
311 Pandemic Hotline Operator
City Of Tucson
Tucson
03.2020 - 04.2021
- Identify a customer's needs by listening, asking relevant questions and gathering appropriate information to address caller's concerns in compliance with applicable 3-1-1 policies and procedures
- Handle high volumes of telephone calls in response to non-emergency requests by answering questions and providing information regarding City services from the general public, directing the phone calls in the correct direction
- Actively listened to callers to accurately identify concerns and needs.
- Transferred calls or requests to appropriate municipal departments and followed up to ensure timely resolutions
- Document and log service requests, complaints, and other inquiries in a specialized system, like a customer relationship management (CRM) software
- Delivered professional customer service to enhance satisfaction and foster positive relationships
- Maintain professionalism while handling customer inquiries in a fast-paced environment.
- Operate a computer with database, spreadsheet and word processing software in the performance of essential functions
Recreation Program Assistant
City Of Tucson Parks And Recreation
Tucson
11.2016 - 03.2020
- Assist with development, implementation, and evaluation of recreation programs for children, youth, and active adults
- Collaborated with school districts, non-profit groups, and community members to promote participation in programs and activities.
- Supervise staff, correct timesheets, plan schedules, assign duties, motivate, evaluate and work as a team for events and programs
- Oversaw facility and event operations, enhancing access to community programs.
- Assisted in the placement and supervision of recreation staff and volunteers in youth programs and events.
- Ensure City policies, procedures, rules, and regulations are strictly enforced
- Respond to and resolve complaints, advise and provide assistance to individuals and groups on related recreational problems
-Planning community-wide events (Boobash, Family Festival, Eggstravaganza), lead events (Center based and Parade of Lights) and assist with marketing, promoting and budgeting and assigning duties (fliers, invitations, contact with outside agencies)
-Assist with interviewing, hiring, supervising, training, and evaluating staff and ; conduct prconduct program orientations, serve as a lead staff to include assigning and monitoring work, and providing direction - Properly help customers out with discount program, booking and memberships with skill in use of related software applications for front desk
- Prepare cost estimates for budget recommendation and submit justification
- Utilized decision-making skills to address and resolve arising issues effectively.
- Promoting good work practices while building positive rapport with staff
- Certified FLEET Driver, First Aid & CPR Certified
Senior Recreation Worker
City Of Tucson Parks And Recreation
Tucson
05.2014 - 10.2016
- Organized special events and planned activities for participants while maintaining site bulletin board, managing supply orders, ensuring cleanliness of program areas, and assigning staff duties to optimize participant experience.
- Collaborated with staff to ensure a safe environment for participants, communicated with parents about upcoming events, and addressed behavioral concerns to foster a supportive community.
- Established goals for team performance and individual staff development, enhancing staff capabilities and contributing to a more effective program delivery.
- Ensured proper care in the use and maintenance of equipment and supplies; promoted continuous improvement of workplace safety and environmental practices
- Chaperoning field trips, planning extra events that were not required (Holiday Events)
- Attend site leader meetings, workshops and trainings
- Document situations and disturbances that occur on site, properly filling out needed documents
- Notified coordinators and supervisor of changes in schedules, disruptions, and feedback.
- Skill in the use of computers and related software applications for front desk at Recreation Centers
Education
Some College (No Degree) -
Pima Community College
Tucson, AZ07-2026
Skills
- Program development
- Event coordination
- Recreational facility oversight
- Budget management
- Logistics planning
- Data reporting
- Team leadership
- Critical thinking
- Time management
- Adaptability and flexibility
Languages
Spanish
Full Professional
Timeline
Recreation Program Coordinator
City of Tucson, Parks and Recreation
03.2020 - Current
311 Pandemic Hotline Operator
City Of Tucson
03.2020 - 04.2021
Recreation Program Assistant
City Of Tucson Parks And Recreation
11.2016 - 03.2020
Senior Recreation Worker
City Of Tucson Parks And Recreation
05.2014 - 10.2016
Some College (No Degree) -
Pima Community College