Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashley Oliver

Phoenix

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Service Team Analyst

Uber Technologies Inc.
04.2020 - Current
  • Triage agent reports possible bugs and outages to identify system issues by deeper investigations, reproducing the issue, and escalating them to the appropriate team to drive resolution promptly
  • Ensure the right and thorough investigation is conducted for creation of a high-quality engineering bug report
  • Identify and triage the potential bugs and report valid bugs to engineering, and follow through on the invalid reports

COE Specialist

Uber Technologies Inc.
11.2017 - 04.2020
  • Provide high-quality virtual customer support through ticket systems (chat and email) and phone
  • Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
  • Delivered high-quality training sessions for staff members, fostering professional growth and improved performance.

Payment Services & Collections Specialist

Uber-Xchange Leasing
02.2017 - 11.2017
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Mitigated potential losses by promptly identifying high-risk accounts requiring escalated collection actions or legal proceedings involvement if necessary.

Prior Authorization Specialist

MedImpact
09.2013 - 02.2017
  • Streamlined prior authorization processes by implementing efficient tracking systems.
  • Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
  • Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.

Quality Assurance Supervisor

Superior Mobile Medics
04.2008 - 03.2011
  • Optimized staffing levels with strategic scheduling and task delegation.
  • Offered constructive criticism regarding quality assurance on collections team phone calls.
  • Verified all High-end case documents before completion
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.

Education

High School Diploma -

Mission Bay High School
San Diego, CA
07.2003

Skills

  • Coaching and Mentoring
  • Ability to Work Under Pressure
  • Self-motivation
  • Organized
  • Leadership
  • Communication Skills
  • Information Gathering

Accomplishments

    JD Power Certified


Timeline

Service Team Analyst

Uber Technologies Inc.
04.2020 - Current

COE Specialist

Uber Technologies Inc.
11.2017 - 04.2020

Payment Services & Collections Specialist

Uber-Xchange Leasing
02.2017 - 11.2017

Prior Authorization Specialist

MedImpact
09.2013 - 02.2017

Quality Assurance Supervisor

Superior Mobile Medics
04.2008 - 03.2011

High School Diploma -

Mission Bay High School

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Ashley Oliver