Ashley Ortiz Romero
Buckeye
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Metro By T-Mobile
02.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Cricket Wireless
01.2020 - 06.2022
- Shared insights with management regarding member inquiries, concerns and complaints to improve products, operations and policies
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Navigated multiple systems to identify source of issue
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Trained new associates on store programs and policies
- Directed individuals on usage and benefits of self-service tools
- Completed and processed paperwork and records and entered important data in company CRM.
Sales Associate
Boost Mobile
06.2019 - 01.2020
- Greeted customers
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Used POS system to scan customer purchases, calculate prices and process transactions
- Monitored aisles, restocked store shelves, organized store products and cleaned spills
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
- Reduced shrink using thorough loss prevention directives and inventory management
- Monitored customers for signs of fraud and theft to prevent store losses
- Assisted cashiers and customers with locating products, checking prices and tracking down replacements
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Welcomed guests and offered quick assistance to handle diverse needs
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
Education
High School Diploma -
Summit High School
Phoenix, AZ05.2018
Skills
- Data entry
- Client communication
- Retail marketing
- Opening and closing accounts
- Multi-line telephone operations
- Sales closing
- Customer consulting
- Team development
- Refunds processing
- Product sales
- Customer service
- Researching
- Problem resolution
- Product knowledge
- Greeting customer
Timeline
Customer Service Representative
Metro By T-Mobile
02.2023 - 03.2024
Customer Service Representative
Cricket Wireless
01.2020 - 06.2022
Sales Associate
Boost Mobile
06.2019 - 01.2020
High School Diploma -
Summit High School