Ashley Quintero
Phoenix
Summary
Dynamic Patient Service Specialist with a proven track record at Retinal Consultants of Arizona, enhancing patient satisfaction through exceptional customer service and effective appointment scheduling. Skilled in maintaining patient confidentiality and fostering teamwork, I excel in problem-solving and organization, ensuring a seamless experience for patients while adhering to healthcare standards.
Overview
2
2
years of professional experience
Work History
Patient Service Specialist/Ophthalmic Assistant
Retinal Consultants of Arizona
07.2024 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Administered eye medications for dilation and treatment.
- Checked patient vision, field, fundus, and other aspects for ophthalmologist.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
Server
Cold Beer & Cheeseburgers
04.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Yard House
09.2023 - 04.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate
Rue 21
01.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Business Administration
The University of Arizona
Tucson, AZ05-2026
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- Customer service
- Problem-solving
- Multitasking and organization
Timeline
Patient Service Specialist/Ophthalmic Assistant
Retinal Consultants of Arizona
07.2024 - Current
Server
Cold Beer & Cheeseburgers
04.2024 - 07.2024
Hostess
Yard House
09.2023 - 04.2024
Sales Associate
Rue 21
01.2023 - 09.2023
Bachelor of Science - Business Administration
The University of Arizona
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