Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Ashley Raynor

Tempe

Summary

Experienced and results-driven professional with a strong background in relationship management, office administration, and customer service. Proficient in various software programs, deadline-oriented, and adaptable to diverse business environments. Efficient Surgery Scheduler recognized for high productivity and ability to complete tasks swiftly. Skilled in managing complex scheduling systems, coordinating pre-surgical requirements, and ensuring seamless communication between patients and medical staff. Excel in time management, problem-solving, and adaptability, ensuring smooth operation of surgical procedures.

Overview

15
15
years of professional experience

Work History

Surgery Scheduler

Ironwood Cancer and Research Center
Gilbert
09.2024 - Current
  • Coordinated and managed surgical schedules for multiple physicians in a
    busy hospital setting.
    ·
    Scheduled patient surgeries, follow-up appointments, and coordinated pre￾operative testing.
    ·
    Managed electronic medical records and updated patient information in
    compliance with HIPAA regulations.
    ·
    Collaborated with surgeons, nurses, and other healthcare professionals to
    ensure smooth operation of surgical services.
  • Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Checked patient insurance and collected pre-authorizations from providers.

Aesthetician

Lashes By Ashleyyy LLC
01.2019 - Current
  • Highly experienced in providing eyelash extensions and related services.
  • Knowledge in waxing and body treatments.
  • Knowledge in permanent brows and other related services.
  • Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
  • Built positive client relationships and guided clients through treatments.

Surgery Scheduler

Banner University Medicine
Phoenix
10.2023 - 09.2024
  • Company Overview: Phoenix, Arizona
  • Schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule.
  • Scheduler receives requests to schedule procedures from physician offices and schedules the procedure according to established guidelines.
  • Knowledge in insurance, submit clearance, reviews clinical documents for prior authorizations.
  • Phoenix, Arizona
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.

Scheduler

New Horizons Women's Center
12.2022 - 09.2023
  • Provided expert advice on skincare regimens and recommended product solutions.
  • Conducted waxing services including eyebrows, lip, and bikini areas.
  • Coordinated pre-operative testing and clearances with various departments.
  • Coordinates case times for elective, urgent or emergent surgeries.
  • Verifies and reviews physician privilege status prior to scheduling.
  • History and Physicals, results of laboratory tests and verifies that they are current.
  • Orders previous medical records for the day of the procedure, when necessary.
  • Schedules and maintains physician block time, and block time releases.
  • Schedule patients for 6 doctors for all inpatient and outpatient surgery.
  • Prep patients charts before surgery date.
  • Knowledge in insurance PPO, HMO, AHCCCS, MEDICARE, AND MEDICAID.
  • Verifies patient insurance eligibility with companies websites, and third parties.
  • Knowledge in obtaining REFERRALS for HMO and PPO.
  • Obtains authorizations MedSolutions, Navinet, AIM and Evicore, etc.
  • Authorizations for PETS, Nuclear, MRI, CT, Ultra Sounds, etc.
  • Developed and maintained schedules for multiple construction projects, ensuring timely completion.

Admin/TNA

Citadel Post Acute
Mesa
07.2022 - 01.2023
  • Company Overview: Mesa, AZ
  • Preparing, organizing and storing information in paper and digital form.
  • Typing letters and reports.
  • Updating computer records using a database.
  • Printing and photocopying, TNA duties, bathing clothing, nutrition, and oral care for all residents.
  • Scheduled and facilitated training sessions and meetings with clear communication and coordination.
  • Coordinated travel arrangements and accommodations for team members to ensure smooth plans.
  • Organized and maintained administrative files for seamless retrieval and information dissemination.
  • Mesa, AZ
  • Completed day-to-day duties accurately and efficiently.

Customer Care Advocate

Carvana
Tempe
01.2021 - 07.2022
  • Company Overview: Tempe, AZ
  • Built and maintained customer relationships through educating and supporting them throughout their vehicle selling process.
  • Consistently meet and exceed daily and weekly call goals for providing touch points and follow ups for new and existing customers.
  • Reviewed and verified sensitive materials such as vehicle titles and customer's driver's licenses.
  • Tempe, AZ

Processing Administrator

Freedom Financial
Tempe
08.2018 - 12.2020
  • Company Overview: Tempe, AZ
  • Review loan paperwork and coordinate processing of loans.
  • Access and notate accounts, and effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
  • Process loan advancements and withdrawal requests to move funds to appropriate clients.
  • Build sustainable relationships and trust with clients' accounts through open and interactive communication.
  • Perform related business office responsibilities as assigned and maintain courteous and professional relations with other departments and/or employees.
  • Answer, screen, and redirect an average of 50 telephone calls with professionalism and efficacy.
  • Tempe, AZ

Office Assistant

Alpha Psychiatric
Phoenix
02.2010 - 08.2018
  • Company Overview: Phoenix, AZ
  • Managed schedules, organized office functions, and oversaw daily operations of office with (insert number of employees) employees.
  • Provided oversight for recruiting, onboarding, performance management, employee coaching, counseling and policy adherence in conjunction with HR.
  • Discovered and rectified erroneous vendor billing, saving $2K in potential costs.
  • Alleviated workloads on a regular basis by taking on responsibilities from managers as well as assisting with staff projects.
  • Phoenix, AZ

Education

GED -

Santa Barbara City College

Business ADM -

Gateway Community College

Skills

  • Time management
  • Organization
  • Communication
  • Attention to detail
  • Multitasking
  • Surgical scheduling
  • Insurance verification
  • Healthcare collaboration
  • Insurance authorizations
  • Medical coding
  • Pre-authorization management
  • Prioritization
  • Scheduling software
  • Insurance knowledge
  • Medical terminology
  • Computer skills

References

  • Vanessa Obannon (602)-329-1513
  • Shallene Allridge, MA, at Banner Spine University, (480) 796-8568
  • Mercedez Castillo, Coworker, New Horizon, (480) 277-8895

Languages

English

Timeline

Surgery Scheduler

Ironwood Cancer and Research Center
09.2024 - Current

Surgery Scheduler

Banner University Medicine
10.2023 - 09.2024

Scheduler

New Horizons Women's Center
12.2022 - 09.2023

Admin/TNA

Citadel Post Acute
07.2022 - 01.2023

Customer Care Advocate

Carvana
01.2021 - 07.2022

Aesthetician

Lashes By Ashleyyy LLC
01.2019 - Current

Processing Administrator

Freedom Financial
08.2018 - 12.2020

Office Assistant

Alpha Psychiatric
02.2010 - 08.2018

GED -

Santa Barbara City College

Business ADM -

Gateway Community College

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Ashley Raynor