ASHLEY RAYNOR
Phoenix,AZ
Summary
Experienced and results-driven professional with a strong background in relationship management, office administration, and customer service. Proficient in various software programs, deadline-oriented, and adaptable to diverse business environments. Efficient Surgery Scheduler recognized for high productivity and ability to complete tasks swiftly. Skilled in managing complex scheduling systems, coordinating pre-surgical requirements, and ensuring seamless communication between patients and medical staff. Excel in time management, problem-solving, and adaptability, ensuring smooth operation of surgical procedures. Admissions professional with comprehensive experience in patient administration. Known for strong organizational skills, effective communication, and results-driven mindset
Overview
2027
2027
years of professional experience
Work History
Admission Coordinator
Fountain Hill Post Acute
01.2025 - Current
- Assisted in managing intake process for new patients, residents, or students. Acted as primary contact between applicants and institution. Facilitated onboarding by screening applicants, gathering necessary documentation, verifying eligibility, and updating database records for smooth transitions.
- Developed relationships with families and referral sources to facilitate smooth transitions into care.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Completed preliminary paperwork for incoming and outgoing patients.
- Reviewed applications and transcripts to verify patient eligibility and compliance with admissions criteria.
Surgery Scheduler Part Time
SurgCenter of Camelback
2025 - 2025
- Optimized scheduling of patient appointments utilizing electronic health record systems.
- Coordinated with surgical teams to ensure optimal workflow and patient readiness.
- Communicated with patients regarding pre-operative instructions and aftercare.
- Managed insurance verifications and authorizations for scheduled procedures.
- Liaised with insurance providers to verify coverage and obtain necessary authorizations for procedures.
- Maintained accurate records of surgical procedures, facilitating smooth insurance claims processing.
- Coordinated with facilities to set up surgeries for 10 to 12 patients and 4 Doctors
Surgery Scheduler
Ironwood Cancer and Research Center
01.2024 - 01.2025
- Coordinated and managed surgical schedules for multiple physicians in a busy hospital setting.
- Scheduled patient surgeries, follow-up appointments, and coordinated preoperative testing.
- Managed electronic medical records and updated patient information in compliance with HIPAA regulations.
- Collaborated with surgeons, nurses, and other healthcare professionals to ensure smooth operation of surgical services.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Checked patient insurance and collected pre-authorizations from providers.
Surgery Scheduler
Banner University Medicine
01.2024 - 01.2025
- Schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule.
- Scheduler receives requests to schedule procedures from physician offices and schedules the procedure according to established guidelines.
- Knowledge in insurance, submit clearance, reviews clinical documents for prior authorizations.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Company Overview: Phoenix, Arizona
Aesthetician
Lashes By Ashleyyy LLC
01.2019 - Current
- Highly experienced in providing eyelash extensions and related services.
- Knowledge in waxing and body treatments.
- Knowledge in permanent brows and other related services.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Built positive client relationships and guided clients through treatments.
Scheduler
New Horizons Women's Center
01.2022 - 01.2024
- Provided expert advice on skincare regimens and recommended product solutions.
- Coordinated pre-operative testing and clearances with various departments.
- Coordinates case times for elective, urgent or emergent surgeries.
- Verifies and reviews physician privilege status prior to scheduling.
- History and Physicals, results of laboratory tests and verifies that they are current.
- Orders previous medical records for the day of the procedure, when necessary.
- Schedules and maintains physician block time, and block time releases.
- Prep patients charts before surgery date.
- Knowledge in insurance PPO, HMO, AHCCCS, MEDICARE, AND MEDICAID.
- Verifies patient insurance eligibility with companies websites, and third parties.
- Knowledge in obtaining REFERRALS for HMO and PPO.
- Obtains authorizations MedSolutions, Navinet, AIM and Evicore, etc.
- Authorizations for PETS, Nuclear, MRI, CT, Ultra Sounds, etc.
- Developed and maintained schedules for multiple construction projects, ensuring timely completion.
Admin/TNA part time
Citadel Post Acute
2022 - 2023
- Preparing, organizing and storing information in paper and digital form.
- Typing letters and reports.
- Updating computer records using a database.
- Printing and photocopying, TNA duties, bathing clothing, nutrition, and oral care for all residents.
- Scheduled and facilitated training sessions and meetings with clear communication and coordination.
- Coordinated travel arrangements and accommodations for team members to ensure smooth plans.
- Organized and maintained administrative files for seamless retrieval and information dissemination.
- Completed day-to-day duties accurately and efficiently.
- Company Overview: Mesa, AZ
Processing Administrator
Freedom Financial
2018 - 2021
- Review loan paperwork and coordinate processing of loans.
- Access and notate accounts, and effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
- Process loan advancements and withdrawal requests to move funds to appropriate clients.
- Build sustainable relationships and trust with clients' accounts through open and interactive communication.
- Perform related business office responsibilities as assigned and maintain courteous and professional relations with other departments and/or employees.
- Answer, screen, and redirect an average of 50 telephone calls with professionalism and efficacy.
- Company Overview: Tempe, AZ
Office Assistant
Alpha Psychiatric
2010 - 2018
- Managed schedules, organized office functions, and oversaw daily operations of office with (insert number of employees) employees.
- Provided oversight for recruiting, onboarding, performance management, employee coaching, counseling and policy adherence in conjunction with HR.
- Discovered and rectified erroneous vendor billing, saving $2K in potential costs.
- Alleviated workloads on a regular basis by taking on responsibilities from managers as well as assisting with staff projects.
- Company Overview: Phoenix, AZ
Customer Care Advocate
Carvana
01.2021 - 07.2022
- Built and maintained customer relationships through educating and supporting them throughout their vehicle selling process.
- Consistently meet and exceed daily and weekly call goals for providing touch points and follow ups for new and existing customers.
- Reviewed and verified sensitive materials such as vehicle titles and customer's driver's licenses.
- Company Overview: Tempe, AZ
Education
GED -
Santa Barbara City College
Bakersfield, CA2010
Business ADM -
Gateway Community College
Phoenix, AZSkills
- Time management
- Organization
- Communication
- Attention to detail
- Multitasking
- Surgical scheduling
- Insurance authorizations
- Medical coding
- Pre-authorization management
- Prioritization
- Scheduling software
- Medical terminology
- Medical admissions processes
LANGUAGES
English
Timeline
Admission Coordinator
Fountain Hill Post Acute
01.2025 - Current
Surgery Scheduler
Ironwood Cancer and Research Center
01.2024 - 01.2025
Surgery Scheduler
Banner University Medicine
01.2024 - 01.2025
Scheduler
New Horizons Women's Center
01.2022 - 01.2024
Customer Care Advocate
Carvana
01.2021 - 07.2022
Aesthetician
Lashes By Ashleyyy LLC
01.2019 - Current
Surgery Scheduler Part Time
SurgCenter of Camelback
2025 - 2025
Admin/TNA part time
Citadel Post Acute
2022 - 2023
Processing Administrator
Freedom Financial
2018 - 2021
Office Assistant
Alpha Psychiatric
2010 - 2018
GED -
Santa Barbara City College
Business ADM -
Gateway Community College