Ashley Ree
Tempe,AZ
Overview
12
12
years of professional experience
Work History
Carvana
03.2020 - Current
Quality Assurance Team Lead
Carvana
09.2023 - Current
- Conducted root cause analysis for defects, driving process improvements across production lines.
- Collaborated with cross-functional teams to align quality objectives with operational goals.
- Managed quality audits, ensuring adherence to regulatory requirements and internal policies.
- Analyzed performance data to inform strategic decisions on quality improvement initiatives.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Created requirements for milestones and monitored completion of tasks for QA team.
- Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
- Led a team of QA analysts, ensuring adherence to established testing procedures and timely completion of projects.
- Managed and developed an 11-person internal team and a 22-person outsourced team, implementing coaching strategies to enhance skills and boost overall productivity.
Operations Team Lead
Carvana
10.2021 - 09.2023
- Analyzed performance metrics, identifying trends and recommending actionable strategies for operational excellence.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Verification Advocate Specialist
Carvana
03.2020 - 10.2021
- Carvana subject matter expert in Underwriting, Certified in multiple skills such as New York, High Risk, Cash in Advance, Preferred Financing, Employee purchases, and Complex Cases.
- Became a go-to mentor for PreFi training team. Coached and developed advocates in their prefi training, and provided feedback to the training team on how to improve the training program and content.
- Certified advocates in PreFi through consistent coaching and feedback.
- Inspire and motivate peers with feedback and accountability to support the Verification team through Career Pathing changes.
- Lead and encourage fellow advocates by answering questions, helping with case reviews, and engaging in conversations in POD huddles and slack.
- Display Carvana principals such as Empathy, Commitment, and Passion by providing great customer experiences on a daily basis.
- Coach and develop PreFi trainees through consistent and direct feedback, answering questions, creating additional resources, and communicating with leadership to provide a seamless training and certification.
- Ability to accept and provide feedback, as well as implement changes consistently.
- Work closely with leadership to develop an individual career path, focusing on strengths and areas of opportunity.
Office Assistant
Grand Canyon Security Systems
04.2016 - 03.2021
Server
Olive Garden
11.2016 - 03.2020
Lash Consultant
Amazing Lash Studio
03.2016 - 11.2016
Catering Coordinator
Potbelly Sandwich Shop
07.2015 - 02.2016
- Built sales outside of the store through deliveries and catering, Ensured deliveries are correct and on time.
- Handled customer complaints and work to correct the problem immediately.
Shift Leader
Chick-Fil-A
05.2013 - 12.2015
- Lead shifts efficiently and according to operating standards.
- Investigated and resolved complaints regarding food quality, service, or accommodations.
- Trained team members in food preparation, and in service, sanitation, and safety procedures.
Education
High School -
Valley Christian High School
Chandler, AZSkills
- Project Management
- Data Analysis
- Team Leadership
- Risk Analysis and Management
- Cross-functional Collaboration
- Microsoft Office & Google Suite
Timeline
Quality Assurance Team Lead
Carvana
09.2023 - Current
Operations Team Lead
Carvana
10.2021 - 09.2023
Carvana
03.2020 - Current
Verification Advocate Specialist
Carvana
03.2020 - 10.2021
Server
Olive Garden
11.2016 - 03.2020
Office Assistant
Grand Canyon Security Systems
04.2016 - 03.2021
Lash Consultant
Amazing Lash Studio
03.2016 - 11.2016
Catering Coordinator
Potbelly Sandwich Shop
07.2015 - 02.2016
Shift Leader
Chick-Fil-A
05.2013 - 12.2015
High School -
Valley Christian High School
Awards
Every Customer Matters Award, Peer Vote | June 2021
Most Driven Award, Commitment to Excellence- Q1 | 2023
Most Driven Award, Commitment to Excellence- Q2 | 2023
Most Driven Award,
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