Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Rodriquez

Kingman

Summary

Dynamic Assistant Manager at Super Star Car Wash with proven expertise in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and strategic planning, resulting in improved repeat business. Skilled in financial reporting and staff training, fostering a motivated team dedicated to operational excellence.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Super Star Car Wash
01.2021 - 12.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Head House Keeper

Quailty Inn
12.2020 - 03.2021
  • Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Streamlined housekeeping processes for increased efficiency and reduced labor costs.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Maintained detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.
  • Worked with front desk to respond promptly to all guest requests.
  • Collaborated with front desk personnel to address guest concerns promptly and courteously.
  • Managed laundry sorting, washing, drying, and ironing.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Completed schedules, shift reports, and other business documentation.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Sorted, laundered and put away various laundry items.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Returned emptied garbage receptacles to proper locations.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Polished fixtures to achieve professional shine and appearance.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Handled requests for extra linens, toiletries and other supplies.
  • Changed bed linens and collected soiled linens for cleaning.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Hang, cleaned and rehung draperies to maintain freshness.

Head House Keeper

Hoilday Inn
08.2020 - 12.2020
  • Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Streamlined housekeeping processes for increased efficiency and reduced labor costs.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
  • Communicated repair needs to maintenance staff.
  • Created a welcoming atmosphere with attention to detail in room preparation and presentation.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Assisted in budget planning by providing accurate forecasts for staffing levels, supply requirements, and associated costs based on historical data analysis trends.
  • Managed laundry sorting, washing, drying, and ironing.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Sorted, laundered and put away various laundry items.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Changed bed linens and collected soiled linens for cleaning.

Head Housekeeper

Days Inn West
01.2014 - 12.2015
  • Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Streamlined housekeeping processes for increased efficiency and reduced labor costs.
  • Communicated repair needs to maintenance staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Maintained detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.
  • Worked with front desk to respond promptly to all guest requests.
  • Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
  • Managed laundry sorting, washing, drying, and ironing.
  • Kept building entryway glass clean and polished for professional presentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Completed schedules, shift reports, and other business documentation.
  • Established positive relationships with vendors for timely delivery of essential supplies at competitive prices.
  • Increased employee performance through effective supervision and training.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Sorted, laundered and put away various laundry items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Returned emptied garbage receptacles to proper locations.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Polished fixtures to achieve professional shine and appearance.

Cashier

Flying Js
06.2012 - 06.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Supported marketing initiatives by setting up and maintaining promotional displays.

Delivery Driver

Heaven Sent Florist
02.2012 - 02.2012
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Food Service Worker

Kingman Softball Accusation
04.2005 - 04.2007
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Learned other teammates' work tasks to train as backup.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Maintained accurate records of food temperatures to ensure safety standards were met.
  • Fostered positive dining atmosphere by offering exceptional customer service.
  • Improved team morale by organizing regular staff meetings and feedback sessions.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Improved dining experience by maintaining clean and organized eating area.

Education

High School Diploma -

Kingman High School North Campos
Kingman Az

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Team building
  • Retail operations
  • Customer rapport
  • Operations management
  • Sales strategies
  • Customer relationship management (CRM)
  • Strategic planning
  • Staff development
  • Orientation and training
  • Sales reporting

Timeline

Assistant Manager

Super Star Car Wash
01.2021 - 12.2021

Head House Keeper

Quailty Inn
12.2020 - 03.2021

Head House Keeper

Hoilday Inn
08.2020 - 12.2020

Head Housekeeper

Days Inn West
01.2014 - 12.2015

Cashier

Flying Js
06.2012 - 06.2012

Delivery Driver

Heaven Sent Florist
02.2012 - 02.2012

Food Service Worker

Kingman Softball Accusation
04.2005 - 04.2007

High School Diploma -

Kingman High School North Campos

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Ashley Rodriquez