Ashley Troub
Youngtown
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Peckham/ Robert Half
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
General Manager
La Perla
03.2021 - 12.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Customer Service Representative
Advance Courier
02.2017 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated account information to maintain customer records.
Education
GED -
Peoria Accelerated High School
Peoria, AZSkills
- Appointment Scheduling
- Information Security
- Complaint resolution
- Report Generation
- Scheduling
- Call Management
- Call center experience
- Client Relations
- Customer Service
Timeline
Customer Service Representative
Peckham/ Robert Half
12.2023 - Current
General Manager
La Perla
03.2021 - 12.2023
Customer Service Representative
Advance Courier
02.2017 - 07.2022
GED -
Peoria Accelerated High School
Similar Profiles
Ramona OzeeRamona Ozee
Customer Service Representative at Robert Half Staffing/ PeckhamCustomer Service Representative at Robert Half Staffing/ Peckham
D'Angela BrownD'Angela Brown
Customer and Dispatching Service Representative at Robert HalfCustomer and Dispatching Service Representative at Robert Half
Kristi ThomasonKristi Thomason
Accounting Consultant at Robert HalfAccounting Consultant at Robert Half