Ashley Valenzuela
Fort Mohave
Summary
Detail-oriented outpatient scheduler with a proven track record in optimizing clinic workflows and enhancing patient experiences. Skilled in appointment coordination, compliance adherence, and effective communication.
Overview
16
16
years of professional experience
Work History
OUTPATIENT SCHEDULER
KRMC
Kingman
10.2024 - 02.2025
- Scheduled patient appointments efficiently to optimize clinic workflow
- Managed electronic health records to ensure accuracy and compliance
- Coordinated with healthcare providers to resolve scheduling conflicts
- Implemented process improvements that enhanced patient experience
- Developed strategies for reducing appointment no-show rates
- Led initiatives for streamlining communication between departments
- Analyzed scheduling data to identify trends and improve resource allocation
- Maintained strict adherence to HIPAA regulations regarding confidentiality of sensitive patient information during all interactions and communications.
- Optimized resource utilization by accurately scheduling equipment usage, minimizing downtime and improving overall efficiency.
PSA AGENT
Signature Flight Support
Bullhead City
11.2022 - 10.2024
- Managed aircraft fueling operations to ensure timely departures.
- Coordinated ground handling services, enhancing customer satisfaction and operational efficiency.
- Supervised team training on safety protocols and service standards.
- Streamlined communication between flight crews and ground staff for improved collaboration.
- Implemented process improvements that reduced turnaround times for aircraft servicing.
- Led initiatives to enhance compliance with regulatory requirements and company policies.
- Mentored junior agents in best practices for customer service and operational procedures.
- Developed strategies to optimize resource allocation during peak travel periods.
CHARTER REPRESENTATIVE
Sun Country Airlines
Bullhead City
10.2022 - 10.2024
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues efficiently.
- Managed ticketing and boarding processes to ensure smooth operations during peak travel periods.
- Collaborated with team members to enhance workflow efficiency and improve overall service quality.
- Trained new staff on company policies, procedures, and customer interaction best practices.
- Developed and implemented strategies for improving passenger experience through feedback analysis.
- Led initiatives to streamline operational processes, resulting in reduced wait times for customers.
- Monitored compliance with safety regulations and airline policies to maintain high standards of service.
- Facilitated communication between departments to optimize resource allocation during high-demand situations.
INSURANCE AGENT
Farmers Insurance Group
Chino Hills
02.2018 - 10.2022
- Ensured clients received optimal coverage by thoroughly available providers and coverage and premiums.
- Collected data for developing insurance packages by inspecting physical and property, requesting records and interviewing clients.
- Conducted annual policy reviews to identify new risk exposures such as eligibility and liability and recommended additional coverage to clients.
CUSTOMER SERVICE REPRESENTATIVE
Buzy Bee Insurance
Riverside
08.2017 - 01.2018
- Assisted customers with policy inquiries and claims processing.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients about insurance products and coverage options.
- Maintained accurate customer records in the company database.
- Collaborated with team members to enhance service delivery standards.
- Handled high-volume call traffic while ensuring customer satisfaction.
Collections Agent
Bertrand Managment
Ontario
04.2014 - 05.2016
- Managed collections for overdue accounts using proprietary software.
- Conducted negotiations with clients to facilitate payment arrangements.
- Documented interactions in the customer management system accurately.
Accountant
South Star Logistics
Ontario
05.2013 - 04.2014
- Managed financial records for logistics operations and ensured accurate reporting.
- Prepared monthly financial statements and maintained compliance with regulations.
- Reconciled accounts and resolved discrepancies in financial transactions.
SUPERVISOR/Head Cashier Supervisor
Classic Car Spa
Tempe
07.2012 - 04.2013
- Supervised daily operations of car detailing and maintenance services.
- Trained staff on proper techniques for vehicle care and customer service.
- Managed inventory of cleaning supplies and equipment for efficient workflow.
Customer Service Representative
Baby Trend
Ontario
01.2009 - 06.2012
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges in accordance with company policies.
Photographer
Kodak Imaging Services
Buena Park
10.2008 - 11.2009
- Captured high-quality images for various projects and client needs.
- Edited photos using industry-standard software for optimal presentation.
- Collaborated with clients to understand their vision and requirements.
Education
X-ray License, Put And Fissures - Dental Assistant
American Career College
Ontario, CA 11.2010 - 05.2011
Skills
- Appointment scheduling
- Data analysis
- Customer relationship management
- Compliance adherence
- Training and mentoring
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Critical thinking
- HIPAA compliance
- Insurance verification
- Confidentiality handling
- Follow-up skills
- Patient registration
- Patient confidentiality
- Data entry
- Appointment coordination
- Calendar management
- Data entry proficiency
- Strong organization
- Patient relations
- Reception oversight
- Authorization coordination
- Basic life support for health care providers
- Detail-oriented
- Problem-solving abilities
- Microsoft Office Suite
- Health insurance processing
- Flexible schedule
Timeline
OUTPATIENT SCHEDULER
KRMC
10.2024 - 02.2025
PSA AGENT
Signature Flight Support
11.2022 - 10.2024
CHARTER REPRESENTATIVE
Sun Country Airlines
10.2022 - 10.2024
INSURANCE AGENT
Farmers Insurance Group
02.2018 - 10.2022
CUSTOMER SERVICE REPRESENTATIVE
Buzy Bee Insurance
08.2017 - 01.2018
Collections Agent
Bertrand Managment
04.2014 - 05.2016
Accountant
South Star Logistics
05.2013 - 04.2014
SUPERVISOR/Head Cashier Supervisor
Classic Car Spa
07.2012 - 04.2013
X-ray License, Put And Fissures - Dental Assistant
American Career College
11.2010 - 05.2011
Customer Service Representative
Baby Trend
01.2009 - 06.2012
Photographer
Kodak Imaging Services
10.2008 - 11.2009