Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Vega

Laveen

Summary

Dynamic professional with a proven track record at HomeGuard HomeWarranty, excelling in claims investigation and customer service. Achieved a 15% increase in customer satisfaction through effective conflict resolution and timely communication. Proficient in CRM software and skilled in managing high-volume claims, ensuring compliance and accuracy in all processes.


Overview

5
5
years of professional experience

Work History

Claims Representative

HomeGuard HomeWarranty
01.2023 - Current
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Processed an average of 50+ claims per week, ensuring timely and accurate resolution of claims to meet company standards, resulti in a 15% improvement in customer satisfaction scores.
  • Investigated complex claims cases by gathering evidence, conducting interviews, and collaborating with relevant departments, leading to a 20% decrease in fraudulent claims.
  • Reviewed policy documents and claim forms, identified discrepancies, and reduced errors by 10% through proactive attention to detail and accurate documentation.
  • Provided exceptional customer service by communicating with clients to explain claim procedures and status updates, improving claim resolution time by 12%

Technical Support Representative

Green Dot
05.2022 - 12.2022
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Benefit Services Administration Associate

Conduent
01.2020 - 02.2022
  • Managed the enrollment and processing of benefits for 1000+ employees, ensuring compliance with company policies and government regulations, resulting in zero errors during annual benefits audits.
  • Coordinated the resolution of benefits inquiries, provided clear and accurate information to employees regarding plan options, eligibility, and enrollment deadlines, improving employee satisfaction by 15%.
  • Administered benefits changes such as life events and open enrollment, reducing processing time by 20% through streamlining workflows and implementing automated systems.
  • Collaborated with HR and payroll departments to ensure accurate data integration between benefits platforms and employee records, minimizing discrepancies and ensuring timely updates

Education

Associate of Science - Business Administration

CalState Northridge
Northridge, CA
09-2018

Associate of Science - Psychology

Los Angeles Valley College
Van Nuys, CA
06-2017

Skills

  • Microsoft Office
  • Claims Investigation
  • Time Management
  • Product and Industry Knowledge
  • Data Entry
  • Customer Service
  • Conflict Resolution
  • CRM Software
  • Account Management

Timeline

Claims Representative

HomeGuard HomeWarranty
01.2023 - Current

Technical Support Representative

Green Dot
05.2022 - 12.2022

Benefit Services Administration Associate

Conduent
01.2020 - 02.2022

Associate of Science - Business Administration

CalState Northridge

Associate of Science - Psychology

Los Angeles Valley College

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Ashley Vega