Ashley K. Joiner
Congress
Summary
Detail-oriented professional with extensive experience in admissions coordination and customer service. Skilled in managing intake processes, maintaining accurate client records, and fostering teamwork. Committed to enhancing client experiences through efficiency, compassion, communication, and support.
Overview
17
17
years of professional experience
Work History
Admissions Coordinator
Meadows Behavioral Health
Wickenburg
08.2023 - 12.2025
- Managed the admissions process for new clients at Meadows Behavioral Health while conducting screens to assess patients' appropriateness for services.
- Provided support to clients during the onboarding process, and answered inquiries.
- Managed sensitive information with discretion and in compliance with confidentiality.
- Contributed to increased census numbers through proactive outreach and maintaining professional relationships with prospective patients and their families.
- Built and maintained positive staff relationships to promote teamwork and better serve patients.
Intake/Admissions Coordinator
Rosewood Ranch
Wickenburg
06.2018 - 08.2023
- Completed the intake assessment form and filed the clients' charts.
- Answered phone calls and provided new clients with the required paperwork to initiate services.
- Collected, verified, recorded, and processed client demographics, insurance, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
All Purpose Clerk
Safeway
Wickenburg
06.2009 - 03.2019
- Deli, bakery, produce, and coffee clerk: Prepared food, managed customer orders, and maintained health standards.
- Floral assistant manager: Assisting with orders, inventory, sales, and scheduling.
- Performed additional duties as assigned by management.
Behavioral Health Technician
Rosewood Ranch
Wickenburg
04.2012 - 06.2018
- Monitored patient behavior and provided support during therapy sessions.
- Documented patient progress and reported concerns to healthcare professionals.
- Provided emotional support to clients and patients dealing with difficult situations.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
Education
High School Diploma -
Dysart High School
El Mirage, AZ05-2009
Skills
- Team collaboration
- Customer service-oriented
- Integrity
- Active listening
- Group and individual instruction
- Compassionate, effective communication
- Independently manage daily operations
Timeline
Admissions Coordinator
Meadows Behavioral Health
08.2023 - 12.2025
Intake/Admissions Coordinator
Rosewood Ranch
06.2018 - 08.2023
Behavioral Health Technician
Rosewood Ranch
04.2012 - 06.2018
All Purpose Clerk
Safeway
06.2009 - 03.2019
High School Diploma -
Dysart High School