Ashliegh Brewster
Chandler
Summary
Hardworking employee with a strong background in customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
General Manager
Isabel's Amor
Gilbert
04.2018 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work meetings, scheduled, and assigned team members to specific duties.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Administered employee discipline through verbal and written warnings.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
Education
High School Diploma -
Chandler High School
Chandler, AZ05-2016
Skills
- Supervision and leadership
- Customer service
- Employee training
- Communication skills
- Regulatory compliance
- Performance evaluation
- Staff scheduling
- Inventory management
- Relationship building
- Conflict resolution
- Problem solving
- Organization
- Troubleshooting
- Multitasking Abilities
- Time management
- Attention to detail
- Task prioritization
- Operational efficiency
Timeline
General Manager
Isabel's Amor
04.2018 - Current
High School Diploma -
Chandler High School
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