Ashton Valdez
Phoenix
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to build a successful work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Desk Operations Specialist - Radiology
Mayo Clinic
01.2025 - Current
- Coordinate patient appointment details such as verifying medical insurance, demographics, and screening for risk factors to ensure all their needs are met
- Prepare patients for MRI, CT, X-ray, and sleep appointments while ensuring all required pre-examination documentation is completed, vitals are measured, and patients are properly changed out
- Serve as the primary point of contact and resource for patients
- Communicate scheduling delays and changes to both patients and their interdisciplinary team
- Balance complex schedules and daily responsibilities to ensure optimized workflow
- Provide a calm and supportive environment for patients during high-stress situations to promote emotional well-being
Medical Front Desk Receptionist
Cardiovascular Institute of Scottsdale
08.2022 - 04.2023
- Processed co-pays and outstanding balances; balanced daily payments
- Managed patient check-in/check-out and appointment scheduling, including office visits, ultrasounds, cardiac, and ABI testing
- Verified and updated patient demographics and medical records
- Scanned and attached medical documents to patient charts
- Provided professional front-desk support to patients and visitors
- Assisted providers with patient inquiries and coordination
Chiropractic Assistant
Sinatra Chiropractic
12.2021 - 08.2022
- Collected co-pays, co-insurance, and outstanding balances; verified and billed insurance
- Answered multi-line phones and scheduled patient appointments
- Explained insurance benefits and procedures to patients
- Managed and maintained patient records and charts
- Prepared patients for exams; guided them to exam rooms and addressed inquiries
- Sanitized, restocked, and organized exam rooms and medical equipment
- Performed blood pressure readings, Jamar hand dynamometer tests, and assisted with mechanical traction therapy
Guest Service Advocate/Lead Assistant
Target Corporation
08.2019 - 12.2021
- Provided strong guest relationships through a positive, responsive approach
- Resolved guest issues and complaints in person and over the phone; implemented corrective actions
- Collaborated with team members to coordinate effective solutions and maintain a productive work environment
- Supervised and supported team operations, including scheduling breaks and managing team performance
- Trained new employees and assisted in meeting team goals and deadlines
Education
High School Diploma -
Sandra Day O'Connor High School
Phoenix, AZ05.2021
Skills
- Leadership
- Time Management
- Customer Service Skills
- Reliability
- Teamwork
Certification
Basic Life Support (BLS), American Heart Association - February 2024
LANGUAGES
English
Timeline
Desk Operations Specialist - Radiology
Mayo Clinic
01.2025 - Current
Medical Front Desk Receptionist
Cardiovascular Institute of Scottsdale
08.2022 - 04.2023
Chiropractic Assistant
Sinatra Chiropractic
12.2021 - 08.2022
Guest Service Advocate/Lead Assistant
Target Corporation
08.2019 - 12.2021
High School Diploma -
Sandra Day O'Connor High School
Awards
Safety Team Member of the Month - March 2021
Store Performance Award - October 2021
Similar Profiles
Corinne Berg, MSN, RN, PHNCorinne Berg, MSN, RN, PHN
Registered Nurse at Mayo Clinic Center for Individualized Medicine, Mayo Clinic EnterpriseRegistered Nurse at Mayo Clinic Center for Individualized Medicine, Mayo Clinic Enterprise
Sai Inesh NallamothuSai Inesh Nallamothu
Medical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of NeurologyMedical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of Neurology
Yadira MartinezYadira Martinez
Registered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient PsychiatryRegistered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient Psychiatry
Lori A. HosekLori A. Hosek
RN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo ClinicRN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo Clinic
Isac LedezmaIsac Ledezma
Civil Technician at Teracom ServicesCivil Technician at Teracom Services