Ashton Valdez
Phoenix
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to build a successful work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Desk Operations Specialist - Radiology
Mayo Clinic
01.2025 - Current
- Coordinate patient appointment details such as verifying medical insurance, demographics, and screening for risk factors to ensure all their needs are met
- Prepare patients for MRI, CT, X-ray, and sleep appointments while ensuring all required pre-examination documentation is completed, vitals are measured, and patients are properly changed out
- Serve as the primary point of contact and resource for patients
- Communicate scheduling delays and changes to both patients and their interdisciplinary team
- Balance complex schedules and daily responsibilities to ensure optimized workflow
- Provide a calm and supportive environment for patients during high-stress situations to promote emotional well-being
Medical Front Desk Receptionist
Cardiovascular Institute of Scottsdale
08.2022 - 04.2023
- Processed co-pays and outstanding balances; balanced daily payments
- Managed patient check-in/check-out and appointment scheduling, including office visits, ultrasounds, cardiac, and ABI testing
- Verified and updated patient demographics and medical records
- Scanned and attached medical documents to patient charts
- Provided professional front-desk support to patients and visitors
- Assisted providers with patient inquiries and coordination
Chiropractic Assistant
Sinatra Chiropractic
12.2021 - 08.2022
- Collected co-pays, co-insurance, and outstanding balances; verified and billed insurance
- Answered multi-line phones and scheduled patient appointments
- Explained insurance benefits and procedures to patients
- Managed and maintained patient records and charts
- Prepared patients for exams; guided them to exam rooms and addressed inquiries
- Sanitized, restocked, and organized exam rooms and medical equipment
- Performed blood pressure readings, Jamar hand dynamometer tests, and assisted with mechanical traction therapy
Guest Service Advocate/Lead Assistant
Target Corporation
08.2019 - 12.2021
- Provided strong guest relationships through a positive, responsive approach
- Resolved guest issues and complaints in person and over the phone; implemented corrective actions
- Collaborated with team members to coordinate effective solutions and maintain a productive work environment
- Supervised and supported team operations, including scheduling breaks and managing team performance
- Trained new employees and assisted in meeting team goals and deadlines
Education
High School Diploma -
Sandra Day O'Connor High School
Phoenix, AZ05.2021
Skills
- Leadership
- Time Management
- Customer Service Skills
- Reliability
- Teamwork
Certification
Basic Life Support (BLS), American Heart Association - February 2024
LANGUAGES
English
Timeline
Desk Operations Specialist - Radiology
Mayo Clinic
01.2025 - Current
Medical Front Desk Receptionist
Cardiovascular Institute of Scottsdale
08.2022 - 04.2023
Chiropractic Assistant
Sinatra Chiropractic
12.2021 - 08.2022
Guest Service Advocate/Lead Assistant
Target Corporation
08.2019 - 12.2021
High School Diploma -
Sandra Day O'Connor High School
Awards
Safety Team Member of the Month - March 2021
Store Performance Award - October 2021