Summary
Overview
Work History
Education
Skills
Timeline
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Ashton Wood

Phoenix

Summary


Appliance fixer for Lazenby Vending for 3 years and during that time became proficient with trouble shooting skills, handling of tools, and creating good relationships with customers. I have an eagerness and hunger to learn the most i can about the technical/mechanical field.

Overview

8
8
years of professional experience

Work History

Server

Great Wolf Lodge Resort
04.2022 - Current
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Cultivated warm relationships with regular customers.

Floor Supervisor

KTR Family Action Sports Center
09.2019 - 11.2020
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Delivered continuous process improvements that streamlined workflows leading to more efficient day-to-day operations.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Met or exceeded production goals and objectives by following strict procedures.

Appliance Fixer

Lazenby Vending
02.2016 - 04.2019
  • Replaced worn or defective parts and adjusted settings to improve performance.
  • Conducted routine maintenance and inspections to identify and address mechanical issues.
  • Used hand and power tools to repair and maintain industrial machinery.
  • Improved overall team performance through regular feedback sessions focused on enhancing individual strengths while addressing areas needing improvement.

Education

High School Diploma -

Ombudsman - Charter Northeast High School
Tempe, AZ
05.2021

Skills

  • Guest Engagement
  • Customer Satisfaction
  • Decision-Making
  • Professional Demeanor
  • Effective Communication
  • Problem-Solving
  • Adaptability and Flexibility
  • Professionalism
  • Reliability
  • Self Motivation
  • Problem-solving abilities
  • Equipment Repair
  • Troubleshooting skills
  • Equipment Maintenance

Timeline

Server

Great Wolf Lodge Resort
04.2022 - Current

Floor Supervisor

KTR Family Action Sports Center
09.2019 - 11.2020

Appliance Fixer

Lazenby Vending
02.2016 - 04.2019

High School Diploma -

Ombudsman - Charter Northeast High School

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Ashton Wood