Asia Berryhill
Glendale
Summary
Results-driven worker with expertise in streamlining HR processes and enhancing the employee experience. Improved retention rates and packing workflows, showcasing strong adaptability and attention to detail. Assisting with improving the needs of companies.
Overview
3
3
years of professional experience
Work History
People Team Specialist
Insomnia Cookies
New Orleans
09.2025 - 01.2026
- Assisted in onboarding new employees by preparing necessary documentation and materials.
- Improved employee retention from 55% to 80%.
- Provided excellent customer service and resolved inquiries effectively.
- Collaborated with team members to streamline HR administrative processes efficiently.
Fulfillment Center Associate
Amazon
New Orleans
02.2024 - 08.2025
- Streamlined packing workflows, reducing average packing time by 20%.
- Consistently packed or picked over 200 to 250 items daily, exceeding daily quotas.
- Maintained a 98%–99.9% accuracy rate in picking and packing.
- Resolved product location discrepancies in the database, reducing inventory shrinkage by 22%.
Customer Service Representative
Winn-Dixie Stores Inc.
New Orleans
08.2023 - 02.2024
- Resolved 90% of customer complaints on the first call.
- Managed high volumes of calls, emails, and chats simultaneously, with 99% accuracy.
- Reduced average handling time by 18% without sacrificing quality.
- Reduced customer churn by 20% by proactively addressing pain points.
Desk Assistant
Louisiana State University
Baton Rouge
09.2022 - 07.2023
- Served as a key liaison, building strong relationships with clients and students.
- Decreased tenant complaints by proactively addressing concerns with consistent follow-up.
- Managed complex calendars for 10+ clients, reducing conflicts by 40%, and ensuring punctual meeting attendance.
Education
Bachelor of Science - Kinesiology
Louisiana State University
Baton Rouge, LASkills
- Adaptability
- Customer service
- Conflict resolution
- Workflow optimization
- Data analysis
- Risk management
- Time management
- Problem anticipation and resolution
- Effective collaboration
- Attention to detail
- Task prioritization
- Administrative tasks
Timeline
People Team Specialist
Insomnia Cookies
09.2025 - 01.2026
Fulfillment Center Associate
Amazon
02.2024 - 08.2025
Customer Service Representative
Winn-Dixie Stores Inc.
08.2023 - 02.2024
Desk Assistant
Louisiana State University
09.2022 - 07.2023
Bachelor of Science - Kinesiology
Louisiana State University