Asia Watts
Tempe
Summary
Customer service professional with 9+ years of experience excelling in managing customer interactions and resolving inquiries across diverse industries. Demonstrates exceptional communication and problem-solving skills, consistently enhancing customer satisfaction and retention. Adept at handling payments, upselling, and providing top-tier service, committed to driving future success through innovative solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Associate
State Farm
01.2025 - Current
- Analyzed claims data to ensure compliance with company policies and regulatory standards.
- Processed and adjudicated insurance claims efficiently, reducing turnaround time for customer resolutions.
- Collaborated with cross-functional teams to enhance claims processing workflows and improve service delivery.
- Developed training materials to onboard new associates, fostering a knowledgeable team environment.
- Identified trends in claim discrepancies, implementing corrective actions to minimize future occurrences.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
Customer Assistance Representative
VXI Global Solutions
08.2024 - 11.2024
- Address banking client inquiries and resolve issues promptly, ensuring high satisfaction levels.
- Utilize problem-solving skills to enhance client retention and satisfaction.
- Communicate effectively to resolve account and statement concerns, improving client experience.
- Led customer interactions with precision, resolving account discrepancies swiftly and maintaining high levels of client retention.
- Worked closely with team members to streamline customer service processes, improving overall efficiency and client satisfaction.
Customer Retention Specialist
Spectrum
10.2022 - 09.2023
- Handled inbound calls to address customer concerns, ensuring high satisfaction and retention rates.
- Processed payments and cancellations, delivering exceptional customer service.
- Resolved product and service issues, enhancing customer loyalty and trust.
- Utilized problem-solving skills to retain customers, contributing to company growth.
- Achieved measurable improvements in customer retention and service quality.
Customer Service Representative Level II
Delta Dental Ins.
09.2021 - 02.2022
- Guided members through benefit plans, ensuring comprehensive understanding of coverage.
- Assigned members to in-network providers, optimizing access to care.
- Resolved inquiries about copayments, claims, and provider networks, enhancing member satisfaction.
Claims Associate
State Farm Mutual Automobile Insurance Company
02.2019 - 11.2021
- Reported initial auto claims, ensuring accurate data collection and timely processing.
- Assisted customers with auto repair setup and additional post-accident services, enhancing customer satisfaction.
- Provided empathetic support to customers during unexpected events, improving overall customer experience.
- Made liability decisions and managed new claims to resolution, demonstrating strong analytical skills.
Sales Agent
Red Ventures
01.2015 - 01.2018
- Exceeded sales goals and met quality assurance standards, enhancing overall team performance.
- Educated customers on product features and benefits, ensuring a positive customer experience.
- Increased customer profitability through effective cross-selling and up-selling techniques.
Education
High school diploma - Business and finance
Garinger High School
Charlotte01.2012
Skills
- Excel (Expert), Microsoft Word (Expert), Word (Expert), Mac (Expert), Publisher (Expert), Microsoft Outlook (Expert), Upselling (Expert), Quality Assurance (Expert), Administrative Experience (Expert), VPN (Expert), Microsoft Windows (Expert), Sales (Expert), Customer service (Expert), Windows (Expert), Communication skills (Expert), Restaurant experience (Expert), Serving (Expert), Food safety (Expert), Time management (Expert), Telecommunication (Expert), Microsoft Office (Expert), English (Expert), Financial services (Expert), Data Analysis (Expert), Team Leadership (Expert)
Certification
Driver's License
Additional Information
- Expertise in customer support, multi-tasking, attention to detail, and reporting.
- Quick learner, adapting easily to new protocols and changing environment.
- Able to coordinate and complete multiple projects in a deadline-oriented environment.
- 4+ years customer service experience
Computer Skills
Microsoft Word, Excel, Power Point, Microsoft Publisher, Web and Social Media, Email, Windows, Mac
Timeline
Claims Associate
State Farm
01.2025 - Current
Customer Assistance Representative
VXI Global Solutions
08.2024 - 11.2024
Customer Retention Specialist
Spectrum
10.2022 - 09.2023
Customer Service Representative Level II
Delta Dental Ins.
09.2021 - 02.2022
Claims Associate
State Farm Mutual Automobile Insurance Company
02.2019 - 11.2021
Sales Agent
Red Ventures
01.2015 - 01.2018
High school diploma - Business and finance
Garinger High School