Asiya Rustamova
Baku,Azerbaijan
Summary
Strategic Project and Business Process Leader with extensive experience in managing educational, infrastructure, and digital transformation initiatives across business, insurance, and technology sectors. Skilled in driving growth through innovation, Lean improvements, and ISO standards. Recognized for leading high-performing teams, managing multi-stakeholder environments, and aligning project outcomes with strategic objectives. Experienced in international cooperation and cross-cultural partnerships, cooperation projects, and adept at bridging cross-cultural partnerships to deliver impactful results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head of Project Management Team
Code MMC
Baku, Azerbaijan
01.2024 - Current
- Jan 2024 – Present
- Manage strategic planning and implementation of Code For Future project educational initiatives, defining project scope, timelines, and resources
- Manage stakeholder relationships by facilitating effective communication, aligning expectations, and ensuring accountability through transparent reporting on project progress and outcomes.
- Manage promotional campaigns and oversee the student application and admission process.
- Organize and execute program-related events while ensuring effective collaboration with educational institutions, sponsors, and stakeholders. • Establish KPIs, assign responsibilities, and deliver targeted training to enhance team performance.
- Administer project budgets and logistics, including travel and accommodation arrangements; monitor expenditures.
- Develop new educational projects and partnerships aligned with institutional growth strategy.
- Prepare regular progress reports, and ensure compliance with organizational and partner requirements.
Project Manager, PMO
BestComp Group
Baku, Azerbaijan
06.2021 - 12.2023
- Directed multiple IT and infrastructure projects including network, server, and system integrations.
- Coordinated procurement, vendor management, and service contracts for infrastructure deployments.
- Spearheaded the development of a mobile insurance application by managing focus groups, gathering requirements, and preparing technical specifications.
- Led Agile transformation projects: designed training programs, introduced agile methodologies, and oversaw adoption of new processes.
- Produced comprehensive project documentation, reports, and market analyses to track success and scalability of initiatives.
Customer Satisfaction Manager
PASHA Insurance
Baku, Azerbaijan
10.2016 - 06.2021
- Led customer service transformation initiatives, ensuring compliance with international standards (ISO 9001).
- Managed and enhanced call center operations, improving CSAT, QRT, and IQS metrics.
- Conducted extensive staff training programs on customer satisfaction, conflict management, and business communication.
- Designed and delivered process automation systems (Customer Satisfaction Service – CSS project).
- Played a key role in Agile transformation efforts and internal training academy initiatives.
- Developed and delivered targeted training programs for front desk and call center employees (Claims, Sales, Medical), preparing them to effectively handle customer complaints and improve service quality.
Education
Master of Business, Partnering in Business -
Mannheim University
Mannheim, Germany03-2024
Bachelor -
Azerbaijan Pedagogical University
Baku, Azerbaijan06-2012
MBA - Business Administration And Management
Master of Business Administration
Istanbul, TurkeySkills
Soft skills
- Strategic project management
- Leadership development
- Stakeholder management
- Customer service and conflict resolution
- Business process optimization
- Event management
Technical skills
- Project management tools: Jira, Trello, ClickUp, Notion, MS Office Suite, Google Workspace, MS Project
Certification
- International Project Management Certificate (2025)
- ISO 45001:2018 Lead Auditor – TÜV Austria (Oct 2023 – Aug 2024)
- ISO 9001:2015 Lead Auditor – TÜV Austria (Oct 2023)
- ISO 14001:2015 Lead Auditor – TÜV Austria (Oct 2023)
- Agile Project Management – Coursera (Mar 2023 – Aug 2024)
- Conflict Resolution – University of California (Jan 2022)
- Lean Six Sigma Yellow Belt – ICYB (Mar 2021)
- Managing Difficult Customers – Istanbul Business Institute (Dec 2021)
- Train the Trainer – Istanbul Business Institute (Dec 2021), Types of Conflict – University of California (Dec 2021)
- Agile Project Management – Coursera (Mar 2023 – Aug 2024)
- Conflict Resolution – University of California (Jan 2022)
- Lean Six Sigma Yellow Belt – ICYB (Mar 2021)
- Managing Difficult Customers – Istanbul Business Institute (Dec 2021)
- Train the Trainer (ToT) – Istanbul Business Institute (Dec 2021)
- Types of Conflict – University of California (Dec 2021)
Timeline
Head of Project Management Team
Code MMC
01.2024 - Current
Project Manager, PMO
BestComp Group
06.2021 - 12.2023
Customer Satisfaction Manager
PASHA Insurance
10.2016 - 06.2021
Master of Business, Partnering in Business -
Mannheim University
Bachelor -
Azerbaijan Pedagogical University
MBA - Business Administration And Management
Master of Business Administration