Aslan Aslanov
Baku
Summary
Dynamic and results-oriented professional with extensive experience at Competo LLC - Umico, excelling in B2B sales, partner support, and operations. Expert in negotiation techniques, with a proven track record of enhancing customer relationships and resolving complex issues. Achieved significant improvements in partner satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Partner Support Specialist
Competo LLC - Umico Marketplace
Baku
02.2022 - Current
- Assist in resolving problems that arise in the course of interaction with the company (e.g., supply, service, and payment issues).
- Training partners on new processes, tools and systems to improve the quality of their work with the company.
- Timely response to partner requests and assistance in their prompt resolution.
- Tracking compliance with the terms of contracts, agreements, and partner programs.
- Resolving problems and conflict situations between the company and partners, ensuring their quick and constructive resolution.
- Finding compromise solutions in controversial issues, working with partners' claims.
- Collaborate with other company departments (e.g. sales, logistics, finance) to coordinate work with partners.
B2B Sales Manager
Competo LLC - Umico Marketplace
Baku
09.2021 - 02.2022
- Servicing current customers, identifying their needs, and suggestions for improved service.
- Assist in selecting products or services based on customer needs.
- Prepare and maintain contracts, agreements, and other sales-related documents.
- Negotiating with potential and current clients to negotiate the terms and conditions of transactions.
- Researching the market and competitive environment, identifying trends, and customer preferences.
- Meet established sales plans and targets (e.g. Sales volume, number of new customers, etc.
- Collaborate with marketing department to create promotional materials, promotions, sales promotions.
Operations Department Specialist
Competo LLC - Umico Loyality
Baku
06.2019 - 09.2021
- Ensuring effective interaction between different departments of the company to accomplish tasks in a timely manner.
- Prepare reporting to management on operational results.
- Ensuring compliance with internal quality standards and procedures.
- Interaction with suppliers to control product quality and fulfill contractual obligations.
Mobile App İnstructor
Competo LLC - Umico Loyality
Baku
05.2019 - 06.2019
- Conducting briefings for new users of the application, explaining its functionality and features.
- Develop text, video, step-by-step instructions, or frequently asked questions (FAQs).
- Providing assistance to users when they encounter difficulties using the application.
Education
MBA - Finance
Odlar Yurdu University
Baku01-2021
Bachelor Degree - Business Administration And Management
Swiss Montreux Business School
Zurich01-2019
Bachelor Degree - International Relations
Odlar Yurdu University
Baku01-2017
Skills
- Contract management
- Partner training
- Conflict resolution
- Compliance tracking
- B2B sales
- Customer relationship management
- Problem solving
- Negotiation techniques
- Attention to detail
- Time management
- Effective communication
- Decision making
- Sales support
- Market research
- Customer service
- Relationship building
- Troubleshooting and Diagnostics
- Support services
- Issue resolution
- Interpersonal skills
- Multitasking Abilities
- Creative issue resolution
Languages
Azerbaijani
First Language
Russian
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Timeline
Partner Support Specialist
Competo LLC - Umico Marketplace
02.2022 - Current
B2B Sales Manager
Competo LLC - Umico Marketplace
09.2021 - 02.2022
Operations Department Specialist
Competo LLC - Umico Loyality
06.2019 - 09.2021
Mobile App İnstructor
Competo LLC - Umico Loyality
05.2019 - 06.2019
MBA - Finance
Odlar Yurdu University
Bachelor Degree - Business Administration And Management
Swiss Montreux Business School
Bachelor Degree - International Relations
Odlar Yurdu University
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