Overview

The Home and Community Bases Services Case Coordinator is responsible for overseeing the services provided to a caseload of clients on a daily basis. This responsibility includes interfacing with clients/families/employees to ensure quality service delivery. The Case Coordinator is responsible for day-to-day staffing of cases, problem solving, assisting in the hiring process, providing orientation to new caregivers, payroll/billing, and ensuring customer satisfaction. The Case Coordinator must be able to function with minimal onsite supervision and may perform some or all of the duties listed below.

Almost Family a part of LHC Group, is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. More than 60 leading hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.

Additional Details

* Coordinates and ensures the scheduling of client cases on a daily basis. This includes selecting the appropriate caregiver, communicating with the family or client on an ongoing basis regarding staffing.
* Manage inquiry calls from clients, client families, and caregivers.
* Performs family consultation visits as assigned
* Participates in the orientation of new caregivers
* Processes payroll for caregivers on a weekly basis.
* Ensures computer data is updated and accurate for client schedules and employee availability
* Anticipates staffing needs and works with the Executive Director and/or Business Manager to ensure that an adequate pool of employees is maintained.
* Ensures that all clients requested services hours are staffed with appropriate personnel
* Follows all LHC Group policies and procedures and state/funded programs as appropriate
* Continually monitors customer satisfaction and informs the Executive Director and/or Business Manager of any issues related to customer satisfaction
* Keeps the Executive Director and/or Business Manager informed of any employee/client incidents and works with the Executive Director to bring resolution to any identified problems
* Performs on-site home visits as needed
* Ensures on-site supervisory visits are conducted per policy
* Informs the Executive Director and/or Business Manager of any overtime requested or worked by caregivers
* Ensures that pay rates are within the acceptable ranges
* Responsible for coordinating, entering, and auditing payroll/billing on a weekly basis and ensuring the entry is timely and accurate.
* Assists in the process of interviewing and hiring of caregivers
* Participates in the orientation process for all staff
* Ensures that all employees are provided appropriate orientation to assignments or job.
* Assists in the process of maintaining employee personnel files
* Performs data entry of new clients and employees as needed
* Compiles and maintains client files
* Participates in the on call rotation of the agency
* All other duties as assigned.

Qualifications

Education & Experience

* High school education or equivalent required.

Skill Requirements

* Scheduling and data entry experience preferred.
* Ability to coordinate many activities at one time.
* Strong customer service skills.

Case Coordinator

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