Asmar Allahverdiyeva

• Proficient IT Project Manager and Business Analyst.
• Skilled in project planning, execution, and delivery.
• Expertise in team leadership and stakeholder communication.
• Experienced in gathering and analyzing business requirements.
• Specialized in optimizing processes and delivering strategic solutions.
• Proficient in risk management and problem-solving.
• Dedicated to delivering projects on time and within budget.

• Analyzed customer feedback on product ranges and new releases, preparing insightful reports for strategic decision-making.
• Acted as an internal customer advocate, collaborating with departments to resolve customer issues promptly and effectively.
• Tracked customer experiences across various channels, identifying needs and implementing proactive measures to enhance positive interactions.

• Enhanced customer experience through journey mapping, feedback analysis, and NPS improvements.
• Monitored and optimized service quality to ensure compliance with telecom standards.
• Conducted audits, analyzed data, and drove process improvements for efficiency.

• Assisted in the development and implementation of planning, monitoring, and control processes to optimize operational efficiency.
• Collected and analyzed data to track project performance, identify trends, and support decision-making.
• Contributed to the preparation of reports and presentations for management, ensuring accuracy and clarity in project updates.
• Collaborated with cross-functional teams to enhance workflow efficiency and improve monitoring strategies.

• Provided exceptional customer service by assisting clients with inquiries, complaints, and service requests in a professional manner.
• Handled customer interactions in-person, face to face
• Processed new service activations, account modifications, and billing transactions efficiently.

• Provided high-quality customer support, addressing inquiries and resolving issues efficiently to enhance customer satisfaction.
• Assisted clients with technical support, account management, and service-related concerns, ensuring a seamless customer experience.
• Maintained detailed records of customer interactions and feedback to improve service delivery and operational processes.