Aspen ODell
Glendale
Summary
Dynamic hospitality professional with extensive experience at Pappadeaux's Seafood Kitchen, excelling in customer service and team training. Proven ability to enhance guest satisfaction through strong multitasking and responsible alcohol service. Recognized for developing loyal clientele and implementing efficient bar operations, contributing to a vibrant and engaging atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender / Lead Trainer / Head Server
Pappadeaux's Seafood Kitchen
01.2023 - Current
- Prepared and served a variety of cocktails and beverages to guests.
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Collaborated with kitchen staff to coordinate food and drink pairings for optimal guest experience.
- Assisted in training new bartenders on menu items and service techniques.
- Monitored guest satisfaction levels, adapting service style to enhance experiences.
- Implemented efficient workflow practices, improving overall bar operation efficiency.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender / Assistant Manager
Red Lobster Restaurant
04.2022 - 12.2023
- Assisted bartenders in preparing and serving beverages, ensuring compliance with health and safety standards.
- Maintained cleanliness of bar area, including equipment and utensils, to uphold restaurant hygiene practices.
- Stocked bar supplies efficiently, monitoring inventory levels to support operational needs during peak hours.
- Collaborated with team members to deliver exceptional customer service, enhancing guest satisfaction and experience.
- Supported bartenders in mixing drinks accurately, following established recipes for consistency and quality.
- Trained new staff on bar procedures and equipment usage, promoting a cohesive work environment.
- Responded promptly to customer inquiries about drink offerings, contributing to informed decision-making for patrons.
- Assisted in managing cash register operations during busy shifts, ensuring accurate transactions and accountability.
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
- Increased repeat business by establishing rapport with regular customers through attentive service and personalized recommendations.
- Streamlined drink preparation by prepping ingredients ahead of time during slow periods.
- Contributed to a positive work environment by fostering teamwork among staff members during high-pressure shifts.
- Mastered various mixing techniques, ensuring consistent drink quality across all orders.
- Maintained a safe working atmosphere by adhering to strict sanitation guidelines throughout the bar area.
Restaurant Manger
Buffalo Wild Wings
03.2020 - 03.2022
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Managed staff scheduling to optimize labor costs and improve service efficiency.
- Trained and mentored team members on customer service standards and operational procedures.
- Implemented inventory management systems to reduce waste and enhance product availability.
- Analyzed sales data to identify trends, driving promotional strategies to boost revenue.
- Developed training programs for new hires, enhancing team performance and retention rates.
- Led quality assurance initiatives, maintaining high standards for food preparation and presentation.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Togo Specialist / Service Pro
Olive Garden Restaurant
01.2018 - 04.2020
- Assisted in training new staff on restaurant protocols and customer service standards.
- Supported management in inventory tracking and supply ordering processes.
- Collaborated with team members to ensure timely service during peak hours.
- Adapted quickly to changing menu items and promotions, enhancing guest experiences.
- Facilitated communication between kitchen and front-of-house staff for seamless operations.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
High School Diploma -
North Pointe Prep Academy
Phoenix, AZSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Team training and development
Certification
Food Handlers certification
Alcohol certification
Timeline
Bartender / Lead Trainer / Head Server
Pappadeaux's Seafood Kitchen
01.2023 - Current
Bartender / Assistant Manager
Red Lobster Restaurant
04.2022 - 12.2023
Restaurant Manger
Buffalo Wild Wings
03.2020 - 03.2022
Togo Specialist / Service Pro
Olive Garden Restaurant
01.2018 - 04.2020
High School Diploma -
North Pointe Prep Academy