Assereht Romo
Tucson
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Home2 Suites By Hilton
04.2022 - Current
- Greeted guests warmly, ensuring positive first impressions and enhancing customer experience.
- Managed front desk operations, including check-ins and check-outs, efficiently handling guest inquiries.
- Coordinated room assignments and maintained accurate booking records using hotel management software.
- Assisted in resolving guest complaints promptly, fostering satisfaction and loyalty.
- Greeted and checked in guests, ensuring smooth arrival experiences.
- Managed reservations using hotel management software, optimizing occupancy rates.
- Provided information on hotel amenities and local attractions to enhance guest satisfaction.
- Handled guest inquiries and resolved issues promptly, maintaining high service standards.
- Processed payments and maintained accurate financial records for transactions.
- Assisted in training new front desk staff, promoting teamwork and efficiency.
- Cleaned the lobby and areas around the front desk
- Send emails through out the day
Front Desk Agent
Cornerstone Caregiving
05.2021 - 01.2023
- Greeted and assisted visitors, ensuring a welcoming environment.
- Organized and maintained reception area, ensuring professionalism and cleanliness.
- Handled sensitive information discreetly, ensuring the protection of client privacy.
- Assisted with event planning tasks such as creating invitations or coordinating catering services..
- Ensuring every guest signs in and out to keep track of who is coming in and out of facility
Assistant Front Desk Manager
Townplace Suites Marriott
01.2019 - 04.2021
- Assisted in managing front desk operations to ensure efficient guest check-in and check-out processes.
- Supported front desk staff training on customer service standards and hotel policies.
- Greeted guests warmly and provided information about hotel services and local attractions.
- Handled guest inquiries and resolved issues promptly to enhance guest satisfaction.
- Collaborated with housekeeping to coordinate room readiness for incoming guests efficiently.
- Answering Calls
- Multi Tasking
Education
High School Diploma -
Sunnyside High School
Tucson AzSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Front office management
- Filing
- Document management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Home2 Suites By Hilton
04.2022 - Current
Front Desk Agent
Cornerstone Caregiving
05.2021 - 01.2023
Assistant Front Desk Manager
Townplace Suites Marriott
01.2019 - 04.2021
High School Diploma -
Sunnyside High School