Assishiley Jessie Kahanana
Abu Dhabi
Summary
A reliable and self-motivated individual with 2+ years of hands-on experience in delivering exceptional food and beverage services to customers. Excellent communicator who is known for handling guests' concerns and complaints, as well as building a good rapport with patrons, which resulted in recurring business
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
SeaWorld,Abu Dhabi Yas Island
05.2023 - Current
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Retail Supervisor
V.O.E
06.2021 - 04.2023
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
Vredenhof Organic Estate,WAITRESS
VOE
10.2018 - 06.2021
- Friendly and professional greeting to visitors upon arrival
- Deep cleaning for blast chillers and freezers according to the SOP requirements
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards
- Use of POS system for payments transaction either local or foreign currency
- Completing the walk through of the outlet during both opening and closing
- Offering professional, warm and engaging services with guests
- Assuring the well being of all guests and taking special allergy orders with caution
- Observing the cleanliness and maintenance of dining area and reporting any issue
- Doing some wow moments with guests in order for them to feel at home
Education
No Degree - MICROSOFT OFFICE ADVANCED LEVEL
Annex Training Institute
UAE ,ABU DHABI08.2024
Skills
- Interpersonal skills
- Problem solving skills
- Customer engagement
- Communication skills
- Creative thinking skills
- Ability to handle rejection
- Stress management
- Daily specials memorization
- Menu Item Memorization
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
Personal Information
- Place of Birth: Zimbabwe
- Height: 162 cm
- Date of Birth: 04/08/98
- Live now:UAE
Languages
English
Upper intermediate (B2)
Portuguese
Elementary (A2)
Narative :Shona
Bilingual or Proficient (C2)
Timeline
Retail Sales Associate
SeaWorld,Abu Dhabi Yas Island
05.2023 - Current
Retail Supervisor
V.O.E
06.2021 - 04.2023
Vredenhof Organic Estate,WAITRESS
VOE
10.2018 - 06.2021
No Degree - MICROSOFT OFFICE ADVANCED LEVEL
Annex Training Institute
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